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BFT Bangsar

We’re here to get you moving, feeling good, and making real connections—one sweat session at a time! Powered by smart tech and expert coaches, our fitness programs don’t just build bodies—they build friendships and boost your whole vibe, inside and out.

Our Mission

At BFT Bangsar, we believe that a happy team creates a happy community. Our studio isn’t just a place to work—it’s a space where energy, laughter, and support flow freely. From high-fives after class to teammates who always have your back, we’ve built a culture rooted in positivity, encouragement, and shared wins. Whether you're on the floor coaching or behind the scenes making things happen, you’ll be surrounded by people who lift each other up and celebrate every success—big or small.

Life at BFT Bangsar

<h3>About the Role</h3>
We're looking for a friendly, proactive, and organized Customer Service Representative to join our team! You’ll be the go-to person for supporting our members, managing communications, and keeping things running smoothly behind the scenes. If you love helping people, enjoy multitasking, and have a passion for wellness, we’d love to hear from you! 
<h3>Key Responsibilities</h3>
<ul>
<li>Provide excellent customer support through WhatsApp, phone, email, and in-studio interactions &nbsp;</li>
<li>Respond promptly to customer queries and Meta leads (Facebook/Instagram) &nbsp;</li>
<li>Proactively invite potential leads for trial classes and follow up &nbsp;</li>
<li>Assist with onboarding and managing memberships (sign-ups, cancellations, changes) &nbsp;</li>
<li>Liaise with corporate secretary and support administrative processes when needed &nbsp;</li>
<li>Track studio and individual performance data to support team goals &nbsp;</li>
<li>Work closely with coaches and team members to deliver a seamless member experience &nbsp;</li>
<li>Maintain accurate customer and lead records in our CRM system &nbsp;</li>
</ul>

This job is for a friendly Customer Service Representative who loves helping people! You might like this job because you’ll support members, manage inquiries, and help create a fantastic experience while enjoying a wellness-focused environment.

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About the Role
We're looking for a friendly, proactive, and organized Customer Service Representative to join our team! You’ll be the go-to person for supporting our members, managing communications, and keeping things running smoothly behind the scenes. If you love helping people, enjoy multitasking, and have a passion for wellness, we’d love to hear from you!


Key Responsibilities



-Provide excellent customer support through WhatsApp, phone, email, and in-studio interactions
 


-...

Customer Service Representative

BFT Bangsar

Customer Service Advisor/Customer Service Associate

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