Job Description

About CoreBody

CoreBody is a premier Yoga, Pilates, and Barre studio based in PJ, designed as a space where movement meets lifestyle. More than just classes, we provide a welcoming community and a premium studio experience — a place to train, recharge, and connect. Our mission is to uphold the highest standards in wellness, customer care, and studio operations while continuously delivering a warm, uplifting experience for every client who walks through our doors.

Role Overview

As a Studio Operations Executive, you will be the heartbeat of our daily operations — ensuring CoreBody runs seamlessly and clients receive exceptional service at every touchpoint. From front desk interactions to studio upkeep, scheduling, and community engagement, you will play a key role in maintaining our standards and building meaningful client relationships.

Key Responsibilities

Studio Operations & Environment

• Ensure the studio is always welcoming, clean, and fully functional according to CoreBody standards.
• Monitor studio facilities, amenities, and equipment to ensure smooth day-to-day operations.
• Oversee class transitions, ensuring timely setup and smooth flow between sessions.
• Maintain inventory for retail, props, cleaning supplies, and consumables.

Front Desk & Client Experience

• Serve as the first point of contact, delivering warm, professional service to all clients.
• Manage check-ins, bookings, retail sales, and customer queries with accuracy and efficiency.
• Guide new clients through onboarding, package options, and studio etiquette.
• Ensure all front desk processes (POS, bookings, attendance, cancellations) are executed flawlessly.

Sales & Client Growth

• Proactively follow up with existing clients for feedback, renewals, and package upgrades.
• Reach out to new leads and enquiries to convert them into paying clients.
• Actively promote and upsell studio offerings such as events, workshops, retail, and private sessions.
• Maintain accurate sales tracking and report performance regularly.

Client Communication & Relationship Management

• Respond promptly to all client enquiries across WhatsApp, Instagram, email, ClassPass, and Google Reviews.
• Follow up with clients for feedback, renewals, and upsell opportunities (class packs, events, retail).
• Maintain a consistent tone of professionalism, empathy, and warmth in all communications.

Community Engagement & Events

• Assist in planning, coordination, and execution of studio events and corporate sessions.
• Manage event logistics including registrations, setup, on-ground support, and follow-up.
• Promote community participation in campaigns, referral drives, and workshops.
• Represent CoreBody’s values in every interaction, helping to nurture a loyal and engaged client base.

Why Join CoreBody?

• Be part of a vibrant, growing wellness brand.
• Gain experience in both operations and sales within the wellness industry.
• Competitive package with incentives for achieving sales KPIs.
• Complimentary access to selected studio classes.
• Opportunities to grow your career in studio management, sales, and events.

Job Requirements

Who We're Looking For

• Strong interpersonal and sales skills with a customer-first, results-oriented mindset.
• Proven ability to meet or exceed sales KPIs (retail, memberships, or services).
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Tech-savvy and comfortable working with booking systems and social media platforms.
• Flexible and reliable — available to work on evenings and weekends as required by studio schedules.

Skills