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This job is a Customer Service Executive, where you'll help customers with inquiries and complaints, keep them updated on their orders, and work with teams to ensure everything runs smoothly. You might like this job because it combines problem-solving and teamwork!

RM 4000 - RM 5000

8, Jalan Industri PBP 7, Taman Perindustrian Pusat Bandar Puchong, 47100 Puchong, Selangor, Selangor

Job Description

  • Addressing customer inquiries and delivering timely, professional solutions
  • Monitoring shipments and keeping customers informed with regular order status updates
  • Managing customer complaints and swiftly working towards effective resolutions
  • Collaborating and communicating with various departments like sales, distribution, and manufacturing to meet customer needs
  • Ensuring efficient handling of import and export shipment documentation, as well as coordinating trucking and transportation logistics
  • Managing the procurement of equipment, services, and supplies in alignment with company objectives
  • Evaluating and analyzing products and services to make informed purchasing decisions that maximize value
  • Preparing cost analyses and reports to support the company's financial strategy
  • Overseeing inventory transactions across warehouses, retail locations, and processing units
  • Creating and implementing inventory counting programs while managing stock count teams
  • Improving stock allocation and replenishment processes to ensure efficient supply chain operations
  • Ensuring all necessary administrative tasks are completed promptly
  • Performing any additional duties and responsibilities assigned by management that fall within your role in the organization

Job Requirements

- At least 2 years of experience in customer service - Education: STPM or higher (a degree is a plus) - Communication skills: Proficient in English and Malay (both spoken and written); Mandarin proficiency will be beneficial.

Skills

Customer Relationship Management (CRM) Software
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Company Benefits

Insurance Coverage

As per company recommendation

Bonus and Incentive

1 Month Bonus or Profit Sharing

Medical and Dental

As per reimbursement


Additional Info

Company Activity

Last active - 1 hour ago

Career Level

Senior Executive


Company Profile

BIC SEA SDN BHD-logo-image

BIC SEA SDN BHD

  We are family-owned leading ink manufacturer in China. Our core manufacturing plant is n Shandong with R&D Center in Zhongsan, China. We produce inks for the label printing industries, Lottery tickets, Tobacco Packaging and Digital ink jet for industries. We have 110 employees with 21 years experienced now expanding our business to SEA with colour centre in Puchong Malaysia and Bangkok in Thailand....

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