Job Description

Customer Enquiries & Support

• Handle all incoming enquiries via WhatsApp, phone calls, email, social media and booking platforms.
• Provide accurate information on games, packages, pricing, promotions, and outlet details.
• Respond promptly and professionally to customer questions, concerns, and feedback.
• Assist customers with booking, rescheduling, cancellations, and general support.

Sales Conversion

• Qualify enquiries and converting them into confirmed bookings.
• Upsell relevant add-ons such as food & beverage, merchandise, photos, or upgraded packages when appropriate.
• Track enquiry status and follow up with potential customers to close bookings.

Outlet & Event Coordination

• Liaise with outlet operations teams to ensure smooth execution of bookings, events, and special requests.
• Coordinate customer requirements for birthdays, group bookings, school visits, and team-building sessions.
• Ensure all booking details are clearly communicated to operations and event teams.

CRM, Reporting & Administration

• Maintain accurate records of enquiries, bookings, and customer data.
• Update internal systems, spreadsheets, or CRM tools with enquiry and booking status.
• Assist in preparing simple sales and enquiry reports when required.

Job Requirements

• Diploma or Degree in Business, Marketing, Sales, or related field.
• Minimum 1 year experience in customer service, sales support or events (fresh graduates are welcome to apply).
• Strong communication skills in English (Mandarin is an added advantage).
• Comfortable handling high volumes of enquiries.
• Organized, attentive to details, and able to multitask.
• Customer-oriented mindset with basic sales awareness.
• Willing to work weekends, public holidays, and rotate across outlets when required.

Skills