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This job is a Technical Engineer (Pre-Sales) who guides clients in using SOLIDWORKS and Smart Manufacturing tech. You might like this job because you get to blend tech knowledge with helping customers succeed while collaborating with sales teams.
Job Description
1· Provide technical expertise on SOLIDWORKS, SolidCAM, and a variety of add-in and integration solutions to assist clients in transitioning to Smart Manufacturing.
2· Conduct product demonstrations and training sessions for customers to ensure effective utilization of software solutions.
3· Collaborate with the sales team to understand customer needs and provide technical solutions that align with business objectives.
4· Support customers through the entire lifecycle, from initial product installation and configuration to troubleshooting and post-sales assistance.
5· Develop and maintain strong relationships with clients to enhance customer satisfaction and drive ongoing business.
6· Stay up to date with the latest trends and technologies in manufacturing and Smart Manufacturing.
7· Assist in developing and delivering customized solutions to meet specific customer requirements.
8· Troubleshoot and resolve technical issues, providing solutions in a timely and professional manner.
9· Document and share knowledge to improve internal processes and customer support.
Job Requirements
- At least 3 years of experience with SOLIDWORKS, SolidCAM, and other add-in or integration solutions.
- Bachelor’s degree in Engineering (Mechanical), Manufacturing, or a related field
- Strong knowledge of manufacturing processes and technologies.
- Understanding of Smart Manufacturing concepts and how to integrate digital solutions into traditional manufacturing environments.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work effectively with cross-functional teams and customers.
- Ability to travel to customer sites as needed.
- Able to speak fluent in Mandarin & English
Skills
Company Benefits
Friendly Culture
We’re more than coworkers, we’re a team. Enjoy a friendly supportive space where collaboration and positive energy thrive.
Wellness Benefits
Your health matters! We’ve got you covered with medical, optical, and dental claims, supporting your overall health and well-being.
Open Space, Open Minds
Work in a modern open-concept environment that sparks creativity and collaboration. No cubicles, just great ideas and great energy!
Fully Stocked Pantry
Enjoy access to snacks and drinks throughout the day because productivity starts with staying fueled!
Progressive Career Growth
Your future is bright with us! Ongoing opportunities to develop your skills and advance your career.
Accessible via Public Transport
Located just minutes from MRT Sri Damansara Barat, our office is easily accessible by public transport, making your commute a breeze!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
10 - 20 Years of Experience
Career Level
Junior Executive
Job Specialisation
Mechanical Engineering
Company Profile
