Carsome

<div>&nbsp;Carsome is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, Carsome aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.</div><div> </div><div>The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. Carsome currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.&nbsp;</div><div> </div><div>For more information, please visit <a href="https://www.careers-page.com/www.carsome.com">www.carsome.com</a>.&nbsp;</div>

Our Story

<div>We’re always looking to welcome new talents to be part of Carsome. We welcome you to grow your career with a team of dedicated, lively and motivated individuals. If you are interested about technology and innovation, and you think you can thrive in a fast paced, diverse work environment, we invite you to send in your resumes to us.&nbsp;</div>

Our Culture

Founded in 2015, Carsome is Malaysia’s first online automotive portal that connects car buyers and sellers to new and used car dealers respectively.

#Must be available to start immediately (August or September) About Us
We are looking for a self-motivated and detail-oriented Admin Intern to join our team, which specializes in handling customer complaints for automotive used cars. This role involves data management, reporting, customer follow-ups, and administrative support. The ideal candidate should have basic proficiency in Google Sheets/ Excel, Google Slides/PowerPoint, and customer communication (not compulsory)
No formal training sessions will be conducted, interns will receive hands-on guidance and support to help them understand the processes, tools, and best practices required for the role.
You Day-to-Day
Data Entry &amp; Management:
<ul>
<li>Extract and update customer details from the CRM system into Google Sheets.</li>
<li>Ensure data accuracy and completeness by regularly checking for updates.</li>
</ul>
Reporting &amp; Analysis:
<ul>
<li>Prepare weekly, monthly, and ad-hoc reports using Google Sheets (tables, summaries, and charts).</li>
<li>Utilize pivot tables and formulas to analyze case data (e.g., case volume, resolution time).</li>
</ul>
Presentation &amp; Documentation:
<ul>
<li>Create reports and presentations using Google Slides or PowerPoint for internal use.</li>
<li>Ensure reports are clear, well-structured, and visually organized for management review.</li>
</ul>
Customer Support (As Needed):
<ul>
<li>Conduct follow-up calls with customers when required.</li>
<li>Maintain professional and clear communication during interactions.</li>
</ul>
General Administrative Support:
<ul>
<li>Assist in document preparation, filing, and organizing reports.</li>
<li>Perform other administrative tasks as required.</li>
</ul>
You Know-how
Develop Key Skills – Improve your data management, reporting, and communication skills in a real-world professional setting.
Enhance Problem-Solving &amp; Teamwork – Work on practical tasks that require critical thinking, organization, and collaboration with different teams.
Strengthen Communication Skills – Gain experience in customer interactions, internal reporting, and professional correspondence, helping you build confidence in workplace communication.
Exposure to CRM &amp; Business Operations – Learn how customer service and complaint management systems function in a fast-paced and dynamic environment.
Boost Resume – Gain hands-on industry experience that will make you stand out in future job applications.

This job is an exciting internship for a Business Administrator focusing on customer complaints. You might like this job because you&#x27;ll improve your data management and communication skills while gaining real-world experience in a dynamic setting!

Google Slides

File Organization

Data Entry

#Must be available to start immediately (August or September)

About Us
We are looking for a self-motivated and detail-oriented Admin Intern to join our team, which specializes in handling customer complaints for automotive used cars. This role involves data management, reporting, customer follow-ups, and administrative support. The ideal candidate should have basic proficiency in Google Sheets/ Excel, Google Slides/PowerPoint, and customer communication (not compulsory)
No formal training se...

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