Key Responsibilities:

• Team Leadership: Supervise and mentor the Workplace Experience team, fostering a collaborative and customer-focused environment.
• Workplace Operations: Oversee daily operations related to facility management, including cleaning, maintenance, and space planning.
• Service Excellence: Ensure that all workplace services (e.g., reception, event coordination, hospitality) meet or exceed established quality standards.
• Employee Engagement: Develop and implement programs to enhance employee satisfaction and engagement within the workplace.
• Safety and Compliance: Ensure that the workplace adheres to safety regulations and company policies. Conduct regular safety inspections and audits.
• Vendor Management: Collaborate with external vendors and service providers to maintain high standards of service and cost-effectiveness.
• Budget Oversight: Assist in the development and management of the workplace experience budget, ensuring appropriate allocation of resources.
• Continuous Improvement: Identify opportunities for process improvements and lead initiatives to enhance operational efficiency.
• Reporting: Prepare regular reports on workplace metrics, employee feedback, and service effectiveness to inform leadership decisions.