We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Be Well, Take Time Off

Provides programs and services for your physical and mental well-being

Live Well, Stay Healthy

Paid Parental Leave Policy to include Citi employees around the world.

Paid Parental Leave

We empower our employees to manage their financial well-being and help them plan for the future.

Save Well, For Now and Your Future

Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Support Your Community

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Keep Learning

Citi

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients in ways that other banks simply cannot.

Source: <a href="https://www.citigroup.com/global/about-us" target="_self">Citi Website</a>

Who We Are

Innovation
Continuously seeking innovative solutions to meet clients' evolving needs, thereby driving economic progress and growth. 
Collaboration
Fostering a culture of teamwork and inclusivity, recognizing that diverse perspectives enhance decision-making and client service.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life.&nbsp;

Source: <a href="https://careers.citigroup.com/why-citi/our-values.html#:~:text=We%20believe%20in%20doing%20what,bring%20our%20mission%20to%20life." target="_self">Citi Website</a>

Our Values

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.&nbsp; We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.&nbsp; You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.Shape your Career with CitiCiti’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitionsWe’re currently looking for a high caliber professional to join our team as Customer Service Manager ( Hybrid) ,Internal Job Title: Securities &amp; Derivatives Intmd Analyst - C11 based in Kuala Lumpur.&nbsp; Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.&nbsp; For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.The Customer Service Manager is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.. Key responsibilities are:<ul><li>Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues</li><li>Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards</li><li>Conduct necessary analyses to address client needs</li><li>Communicate resolutions to clients</li><li>Develop and maintain client portfolio through regular calls and face to face interaction, as needed</li><li>Inform clients about problems (system failures, market issues) and provide regular resolution update</li><li>Participate in the implementation of assigned projects, including new products, services and upgrades to platforms</li><li>Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes</li><li>Monitor and provide solutions to errors to minimize risk to the bank</li><li>Provide informal guidance, and/or on the job training to new team members</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency</li></ul>Qualifications: <ul><li>5-8 years 2-5 years of relevant experience</li><li>Demonstrated comprehension of Treasury products, accounting and regulatory policies</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li><li>Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance</li></ul>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career,&nbsp;apply for this role at Citi todayhttps://jobs.citi.com/dei------------------------------------------------------Job Family Group: Operations - Transaction Services------------------------------------------------------Job Family:Securities and Derivatives Processing------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

This job is for a Customer Service Manager at Citi in a hybrid setting. You might like this job because you’ll help clients solve issues, receive solid training, and enjoy a supportive work environment focused on growth and well-being.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we l...

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