Job Description

The Host/Hostess plays a crucial role in creating the first impression of the restaurant for guests. This position involves greeting, seating, and managing reservations, while ensuring that guests feel welcome and attended to from the moment they arrive. The Hostess is also responsible for maintaining the flow of service by working closely with servers and other front-of-house staff.

Key Responsibilities:

Guest Reception & Seating:

• Greeting Guests: Welcome guests as they enter the restaurant with a warm and friendly demeanor, ensuring they feel comfortable and appreciated.
• Seating Management: Escort guests to their assigned tables and provide menus. Ensure seating arrangements are aligned with restaurant capacity and the flow of service.
• Waitlist Management: If there is a wait, manage guest expectations by providing accurate wait times, keeping guests informed, and offering seating alternatives when necessary.
• Reservation Management: Manage reservations, ensuring accurate bookings and communication with guests. Be proactive in confirming reservations and handling any special requests.

Customer Service:

• Guest Experience: Assist guests with any special needs or requests (e.g., dietary restrictions, seating preferences). Handle guest concerns or complaints promptly, ensuring they are resolved to their satisfaction.
• Liaison with Staff: Work closely with servers and the kitchen to ensure that the dining room is properly managed and guests are seated in a timely manner.

Other Responsibilities:

• Answer Phones: Answer incoming phone calls, take reservations, and provide information about the menu or operating hours.
• Assist in Upselling: Promote restaurant features, such as specials or upcoming events, to guests as needed.
• Collaborate with Team: Help the server team by providing menus or assisting with small tasks when necessary.

Job Requirements

Skills & Qualifications:

• Communication Skills: Excellent verbal communication and the ability to interact with guests, management, and staff in a friendly and professional manner.
• Customer Service: Strong customer service orientation, with a friendly and approachable personality.
• Organization: Ability to manage multiple tasks efficiently in a fast-paced environment.
• Multitasking: Ability to handle various tasks simultaneously, from greeting guests to managing reservations and seating.
• Attention to Detail: Ability to observe and manage table arrangements, guest preferences, and the overall atmosphere of the restaurant. 

Skills