Hompton by the beach, Penang

<p>The Guest Service Agent (GSA) is the first point of contact for guests and plays a key role in creating a positive guest experience. The GSA handles check-in and check-out, responds to guest inquiries, resolves issues promptly, and ensures smooth front office operations with professionalism and warmth.</p>
<p>&nbsp;Key Responsibilities</p>
<ul>
<li>Welcome guests warmly and perform check-in/check-out procedures accurately</li>
<li>Handle reservations, cancellations, room changes and guest profiles</li>
<li>Provide information on hotel facilities, services and local attractions</li>
<li>Respond promptly to guest requests, complaints and inquiries</li>
<li>Coordinate with Housekeeping, Maintenance and other departments to fulfill guest needs</li>
<li>Process payments, billing and cashiering duties accurately</li>
<li>Maintain guest records and update the system</li>
<li>Handle phone calls, emails and walk-in inquiries professionally</li>
<li>Ensure front desk area is clean, organized and presentable</li>
<li>Adhere to hotel policies, SOPs and service standards</li>
<li>Upsell rooms and hotel services when appropriate</li>
<li>Follow safety, security and confidentiality procedures</li>
</ul>

This job is all about making guests feel welcome at a hotel! You’ll check them in, help with their needs, and solve any problems. You might like this job because you get to meet new people and create fun memories for them during their stay!

Communication

Time Management

The Guest Service Agent (GSA) is the first point of contact for guests and plays a key role in creating a positive guest experience. The GSA handles check-in and check-out, responds to guest inquiries, resolves issues promptly, and ensures smooth front office operations with professionalism and warmth.
 Key Responsibilities



-Welcome guests warmly and perform check-in/check-out procedures accurately


-Handle reservations, cancellations, room changes and guest profiles


-Provide info...

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