Access to medical and dental coverage ensures you and your family stay healthy and protected

Medical and Dental Benefits

We provide opportunities for professional development, training, and career advancement to help you achieve your full potential.

Career Growth

Flexible work arrangements, including work-from-home options, allow you to balance your personal and professional life effectively.

Work-Life Balance

Annual salary increments and performance-based rewards reflect our appreciation for your hard work and dedication.

Recognition and Rewards

Participate in CSR events, sports tournaments, and festive celebrations to build connections and enjoy a vibrant workplace culture.

Employee Engagement

CMA CGM Malaysia

<p>CMA CGM Malaysia Sdn. Bhd. is the Malaysian entity of CMA CGM Group headquartered in Marseille – France, has a strong presence in Malaysia with its 5 offices beside its representation in Kuantan, East Malaysia, Brunei and assisting customers with their requirements ex Southern Thailand (via Penang).</p>
<p>In addition to its maritime offer including dangerous, regulated (reefer) and oversized goods, CMA CGM Malaysia provides its customers with a comprehensive door-to-door service, tailor made warehousing, insurance and customs clearance solutions as well as rail and airfreight options. With own container depot located at Port Klang, Johor and dedicated depot at Penang, its capable to provides excellence container inventory management services to customer.</p>
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<p>Source: <a href="https://www.cma-cgm.com/local/malaysia" target="_self">CMA CGM Website</a></p>

Who We Are

<p><strong>The pursuit of EXCELLENCE in every area</strong>&nbsp;</p>
<p>As a leader in our industry, we owe it to ourselves to engage in a perpetual quest for excellence at every level of our organization. One that ranges from operational excellence all the way to excellence in environmental protection, as well as achieving excellence in interactions with our customers, our suppliers and our staff members. It sets a standard for everyone and is an objective for our Group.&nbsp;</p>
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<p><strong>EXEMPLARITY in every situation</strong>&nbsp;</p>
<p>With its global presence, along with the key role it plays in driving the global economy, the CMA CGM Group and all its employees must lead by example. That means upholding the highest standards in their daily tasks as well as in the strategic decisions they make.&nbsp;</p>
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<p><strong>IMAGINATION to invent the transport and logistics solutions of the future</strong>&nbsp;</p>
<p>In a fast-moving world that poses multiple challenges, the ability to challenge and reinvent oneself, and to think outside the box, is crucial if our Group is to keep growing in a sustained manner. Imagination must be synonymous with an open mind and the acceptance of people’s differences.&nbsp;</p>
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<p><strong>BOLDNESS to always go above and beyond</strong>&nbsp;</p>
<p>Boldness has long been one of the Group’s core values. It is inherent to our entrepreneurial mindset and to our passion for development. Boldness, which enables us to reach beyond our limits, never settle and always overcome every obstacle, plays a fundamental role in our ongoing development.&nbsp;</p>
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<p>Source: <a href="https://www.cma-cgm.com/about/the-group" target="_self">CMA CGM Website</a>&nbsp;</p>

Our Values

<p><div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="facility" class="rtltextaligneligible">563339 </span> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="location" class="rtltextaligneligible"> <p id="job-location" xml:lang="en-GB" lang="en-GB" class="jobLocation job-location-inline"> <span class="jobGeoLocation">Petaling Jaya, MY </span> </p> <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> </span> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <h1> <span xml:lang="en-GB" lang="en-GB" itemprop="title" data-careersite-propertyid="title" class="rtltextaligneligible">Customer Service Executive </span> </h1> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <span xml:lang="en-GB" lang="en-GB" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible"> <span class="jobdescription"><p dir="auto" style="text-align:justify">CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p> <p dir="auto" style="text-align:justify">We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p> <p dir="auto" style="text-align:justify">DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?</p> <p style="text-align:justify">&nbsp;</p> <p><strong>Day to day Operations:</strong></p> <ul> <li>Act as the first point of contact for customers, transport providers, suppliers and other supply chain stakeholders during day-to-day business</li> <li>Handle customer’s transport requests and related documentation, including data entry into affected IT systems</li> <li>Manage transport bookings with service providers according to specified schedules and routings</li> <li>Manage spot quotations with appointed service providers where necessary</li> <li>Liaise with shipment origin and destination stakeholders on timely collection and delivery, including provision of required pre-alert information to involved stakeholders</li> </ul> <p>&nbsp;</p> <p><strong>Supply Chain Visibility and Event Management:</strong></p> <ul> <li>Monitor and track shipment execution to ensure adherence of all supply chain stakeholders to agreed service levels</li> <li>Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers</li> <li>Follow up on missing events and investigate data inconsistencies</li> </ul> <p>&nbsp;</p> <p><strong>Customer Service and Incident Management:</strong></p> <ul> <li>Handle customer requests and supply chain incidents / disruptions in line with agreed service levels</li> <li>Log and categorize incidents and conduct root cause analysis on deviations, assign and follow up on corrective actions</li> <li>Collect data to support management of financial claims for lost / damaged shipments</li> <li>Alert customer teams pro-actively in case of deviations and suggest alternative solutions</li> <li>Highlight issues to team leads and relevant supply chain stakeholders in a timely manner as they arise</li> </ul> <p>&nbsp;</p> <p><strong>Contribute to Performance Improvement:</strong></p> <ul> <li>Monitor transport provider service quality and provide input and feedback to management teams</li> <li>Provide input to Team Leaders and Operations Management for the preparation of periodical reporting and review meetings</li> <li>Support the analysis of standard Key Performance Indicators (KPIs) and reports and suggest areas for improvement</li> </ul> <p>&nbsp;</p> <p><strong>Others:</strong></p> <ul> <li>Support internal projects and additional tasks as defined and assigned by management</li> </ul> <p>&nbsp;</p> <p><strong><u>Requirements</u></strong></p> <ul> <li>2+ years’ experience in transport management / freight forwarding, preferably in an international setting</li> <li>Operational hands-on experience in a similar role, ideally in a Control Tower or 4PL environment</li> <li>Knowledge in airfreight operations, AOG and oversize cargo will be of advantage</li> <li>General understanding of Supply Chain Management concepts and logistics processes</li> <li>Good command of MS Office (Word, Excel, PowerPoint), experience with freight forwarding IT systems desirable</li> <li>Must be willing to work on a 24/7 rotational shift</li> </ul><p style="text-align:justify">As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.&nbsp;</p> <p style="text-align:justify">Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p> </span> </span> </div> </div> </div> </div> <style type="text/css"> .buttontext8a889ca9edd3f301 a{ border: 1px solid transparent; } .buttontext8a889ca9edd3f301 a:focus{ border: 1px dashed #04246a !important; outline: none !important; } </style> <div dir="auto" style=" " class="buttontext buttontext8a889ca9edd3f301 rtltextaligneligible center unmodified backgroundimage backgroundcolor61a70687e2be88e8 linkcolor820ebe4b4de6525c linkhovercolor820ebe4b4de6525c displayDTM "> <div class="inner " style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"><span class="fontcolor820ebe4b4de6525c"></span> </div> </div> <p class="job-location"> <span class="jobmarkets"> </span> </p></p>

This job is for a Customer Service Executive at CEVA Logistics in Petaling Jaya. You might like this job because you&#x27;ll be the go-to person for helping customers with shipping needs and improving supply chain processes in a fast-paced, global environment!

    563339            Petaling Jaya, MY              Customer Service Executive            CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through o...

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CMA CGM Malaysia