Junior Customer Service Representative

Cognizant Malaysia

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This job is all about helping customers with life insurance policies. You might like this job because you’ll work with a team, solve problems, and improve how we serve clients—all while learning and growing in a supportive environment!

Undisclosed

Heredia,HE-AFZ, Edificio, Heredia, Costa Rica, Kuala Lumpur

Full-Time

1 week ago

Job Description

Manage policy servicing tasks efficiently to ensure customer satisfaction and adherence to company standards.

Collaborate with team members to streamline processes and improve service delivery in the Life and Annuities Insurance domain.

Utilize MS Office tools to prepare reports analyze data and maintain accurate records of policy servicing activities.

Communicate effectively with clients and stakeholders to address inquiries and resolve issues promptly.

Ensure compliance with industry regulations and company policies in all servicing activities.

Provide insights and feedback to enhance policy servicing procedures and customer experience.

Support the development and implementation of new strategies to optimize policy servicing operations.

Monitor and evaluate the effectiveness of current servicing practices and suggest improvements.

Coordinate with cross-functional teams to ensure seamless policy administration and customer support.

Maintain a high level of accuracy and attention to detail in all documentation and communication.

Assist in training and mentoring junior team members to foster a collaborative work environment.

Stay updated with industry trends and advancements to contribute to the companys growth and innovation.

Deliver exceptional service that aligns with the companys mission to positively impact society.

Job Requirements

Company Benefits

Supporting diverse talent

Explore programs and initiatives designed to foster an inclusive future for all.

Career development

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Cognizant Propel Program

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Management Trainee

Telesales / Telemarketing

Company Profile

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...