Job Description

Job SummaryJoin our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Korean translation and understanding to support our ISV and Hi-Tech domains. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience by providing seamless communication and support. Your contributions will directly impact our companys success and societal advancement.ResponsibilitiesProvide exceptional multi-channel support to clients in the ISV and Hi-Tech sectors ensuring clear and effective communication.Translate Korean to English accurately to facilitate understanding and resolution of client queries.Utilize your understanding of Korean language and culture to enhance customer interactions and satisfaction.Respond promptly to customer inquiries via various channels maintaining a high level of professionalism.Collaborate with team members to resolve complex issues ensuring timely and efficient solutions.Maintain detailed records of customer interactions and transactions ensuring data accuracy.Analyze customer feedback to identify trends and areas for improvement in service delivery.Develop and implement strategies to enhance customer experience and streamline support processes.Stay updated with industry trends and best practices to provide informed support and advice.Contribute to the development of training materials and resources for team members.Participate in team meetings and contribute to discussions on improving service quality.Ensure compliance with company policies and procedures in all customer interactions.Support the continuous improvement of helpdesk operations through feedback and innovation.QualificationsDemonstrate native level/proficiency in Korean translation and understanding with strong communication skills.Possess experience in the ISV and Hi-Tech domains with a focus on customer support.Exhibit excellent problem-solving abilities and attention to detail.Show adaptability to a hybrid work model and day shift schedule.Display strong organizational skills and the ability to multitask effectively. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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