We organize fun activities and get together lunch monthly. 
 

Monthly Activities 

Provide unlimited coffee, tea and snacks. 

Stocked Panty

We don't adhere to normal 9 to 5 working hours. 

Flexible Working Hours

Provide performance based bonus annually. 

Bonus

We care about your heatlh. We provide health insurance for every employees. 

Health Insurance 

All employees entitled to have special staff purchase discount for our inhouse merchandise! 

Staff Purchase

Comfy Chic Sdn. Bhd.

<div>First initiated in 2019, Comfy Chic Sdn Bhd was born out of the passion for combining fashionable lifestyles with comfort. Guided by this vision, two well-known and celebrated brands, Milliot &amp; Co. and My Ballerine, were born. Both brands are among the fastest growing brands in the Southeast Asia Market. Being ahead of the curve, the company has collaborated with internationally recognized companies such as Disney, Mattel Barbie, Unilever, Rimmel Cosmetics, Four Seasons Hotel, as well as acclaimed local fashion designers like Nurita Harith. The company has also launched initiatives that undertake the social responsibility of bringing awareness to current affairs. This includes their Artpreciation collection; which champions fine local artistry and young prominent talents, as well as the Earth Edit line; which aims to bring attention to the pressing environmental issues in an effort to minimize wastage. </div>

About us 

<div>We are the people company! We nurture creativity and champion the uniqueness in each individual.&nbsp; Here in Comfy Chic, you can freely express your idea and creativity. Our goal is to help each individual to achieve their growth both professionally and personally.&nbsp; So come join us if you are looking for a fun and exciting work experience. </div>

Why Join us

Job Purpose: 
To deliver excellent customer service by managing customer inquiries, return and refund requests, and all order-related issues in a professional and timely manner. This role ensures smooth communication between customers, internal teams, and logistics partners to maintain customer satisfaction and strengthen the brand’s reputation.&nbsp;

Key Responsibilities: 
<ol>
<li><ins>Customer Communication </ins></li>
</ol>
● Respond promptly and professionally to all customer inquiries via email, chat, and ecommerce platforms (Shopee, TikTok, Lazada, etc.).&nbsp;
● Provide accurate information regarding products, orders, promotions, and delivery updates.&nbsp;
● Maintain a courteous and empathetic tone in all communication.&nbsp;

2. <ins>Return, Exchange &amp; Refund Handling</ins>&nbsp;
● Process and follow up on return, exchange, and refund requests in accordance with company policies.&nbsp;
● Verify order details, item condition, and payment information before approval.&nbsp;
● Coordinate with fulfillment and finance teams to ensure timely completion and resolution.&nbsp;
● Keep customers informed throughout the process.

3. <ins>Complaint Resolution </ins>
● Handle complaints and service recovery cases professionally and calmly.&nbsp;
● Investigate and resolve issues effectively to ensure a positive customer experience.&nbsp;
● Escalate complex or sensitive cases to the manager for review when necessary.&nbsp;

4. <ins>Order &amp; System Coordination</ins>&nbsp;
● Monitor and track order statuses across ecommerce platforms.&nbsp;
● Work closely with warehouse, logistics, and marketing teams to resolve order discrepancies or delays.&nbsp;
● Update and maintain accurate customer service records.

5. <ins>Service Quality &amp; Reporting</ins>&nbsp;
● Ensure all responses meet company KPIs (response time and resolution time).&nbsp;
● Record and summarize customer feedback for reporting and service improvement.&nbsp;
● Support the creation of FAQ templates, auto-reply messages, and SOPs for better efficiency.

This job is all about helping customers have a great shopping experience online! You might like this job because you’ll get to solve problems, assist with returns, and communicate with customers across popular platforms like Shopee and Lazada.

Customer Service

Problem Solving

Customer Communications Management

E-Commerce

Job Purpose:  
To deliver excellent customer service by managing customer inquiries, return and refund  requests, and all order-related issues in a professional and timely manner. This role ensures  smooth communication between customers, internal teams, and logistics partners to maintain  customer satisfaction and strengthen the brand’s reputation. 

Key Responsibilities: 



-Customer Communication 

● Respond promptly and professionally to all customer inquiries via email, chat, and ecom...

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Company Profile

Comfy Chic Sdn. Bhd.