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This job is for an Associate in Sales Support, helping customers with product inquiries via chat and tickets. You might like this job because it blends customer service with tech, ideal for those who enjoy solving problems in a dynamic team.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Summary
Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: • Live chat • Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.Description
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"
- Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
- Engage with internal & external parties to understand requirements for execution
Additional Job Description
- Minimum 3 years experience in Customer Service
- Have an understanding about E-commerce.
- Understand Software and Hardware
- Excellent verbal and written communication skills in English
- Education level: Diploma and above
- Minimum 2 years experience in IT or relevant experiences
- Be familiar with the Computer and Laptop
Necessary Skills
- Basic knowledge about Excel
- Basic knowledge about any programming languages
- Have sales representative experience.
- Having technical customer support is an advantage.
- Basic mathematical skills
- Be able to work in a multinational team and be a team player
- Have a problem solving and critical thinking mind.
- Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
