Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
&nbsp;
Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1614218EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16142180" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Microsoft Technical Operation ManagerJob DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.<h2>Essential Functions/Core Responsibilities&nbsp;</h2>• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed&nbsp;&nbsp;&nbsp;• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)&nbsp;&nbsp;&nbsp;• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements&nbsp;&nbsp;&nbsp;• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)&nbsp;&nbsp;&nbsp;• Create and maximize relationships with client partners&nbsp;&nbsp;&nbsp;• Provide leadership and guidance to direct reports&nbsp; to ensure consistent administration of company policies and standards;&nbsp; define and implement any corrective actions needed to meet operational performance&nbsp;&nbsp;&nbsp;• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching&nbsp;&nbsp;&nbsp;• Create a positive work environment&nbsp; through employee engagement; resolve employee relation issues in a professional and timely manner&nbsp;&nbsp;&nbsp;• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement&nbsp;&nbsp;&nbsp;• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements&nbsp;&nbsp;&nbsp;• Attend business reviews with the client&nbsp;&nbsp;&nbsp;• Handle a team of team leaders&nbsp;&nbsp;&nbsp;<h2>Candidate Profile&nbsp;</h2>• Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred&nbsp;&nbsp;&nbsp;• Call center experience preferred&nbsp;&nbsp;&nbsp;• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback&nbsp;&nbsp;&nbsp;• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal&nbsp;&nbsp;&nbsp;• Work well under pressure and follow through on items to completion while maintaining professional demeanor&nbsp;&nbsp;&nbsp;• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates&nbsp;&nbsp;&nbsp;• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment&nbsp;&nbsp;&nbsp;• Demonstrated ability to mentor, coach and provide direction to a team of employees&nbsp;&nbsp;&nbsp;• Willingness to work a flexible schedule&nbsp;&nbsp;&nbsp;<h2>Career Framework Role&nbsp;</h2>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).&nbsp; Is accountable for the performance and results of a team within own discipline or function.&nbsp; Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.&nbsp; Adapts departmental plans and priorities to resolve operational challenges. &nbsp;Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.&nbsp; Provides technical guidance to employees, colleagues and/or customers.&nbsp; Has accountability for results in terms of costs, strategies and employees.&nbsp;&nbsp;&nbsp;<h2>Disclaimer&nbsp;&nbsp;</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:MYS Kuala Lumpur Nu Tower 2Language Requirements:MandarinTime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="e68d227498a1b0db050740fa69b0149f" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1614218EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16142180" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is a Microsoft Technical Operations Manager. You might like this job because you&#x27;ll coach leaders, improve service quality, and enhance client relationships while maximizing revenue. It&#x27;s all about teamwork and effective communication!

 Apply Now  Job Title:Microsoft Technical Operation ManagerJob DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed   • Maximize revenue generation to reach long and short term financial ...

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