Job Description

• Oversee daily operations and ensuring smooth workflow and service excellence.
• Lead, train, and motivate front- and back-of-house teams to work independently and achieve operational and financial goals.
• Maintain product quality and hygiene in line with regulations.
• Monitor inventory, cost control, and supplier performance to optimize resources.
• Build strong customer relationships, resolve complaints, and ensure satisfaction.
• Support management in business growth strategies and operational enhancement.
• Monitoring employee performance and conducting regular evaluations to help employees to improve their performance.

Job Requirements

• Strong leadership, team management, and problem-solving skills.
• Able to multitask, work under pressure, and deliver results in fast-paced settings.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Solid understanding of financial management as it relates to operations, including budgeting, cost control, and profit margin management.
• Flexibility to work irregular hours, including weekends and holidays, depending on operational needs.
• Strong commitment to quality and operational excellence, with a focus on achieving results and meeting KPIs.

Skills