Explore the healthcare system in Malaysia, including public and private care, insurance options for expats, and how to access quality care.

Healthcare

You will be pioneering our office in Malaysia, this will give tons of opportunities for career growth and skills improvement.

Growth Opportunities

Conectys Inc.

Founded in Bucharest, Romania by the visionary entrepreneur Arnold Cobbaert, Conectys emerged as a boutique multilingual BPO provider, focusing on high-touch customer service and technical support. 
Opened offices in Belgium &amp; the Philippines, establishing a strong multilingual, nearshore, and offshore outsourcing presence.
Recognized for high-quality, agile BPO solutions, attracting top-tier clients across eCommerce, tech, and travel industries.

Our Story

Open to a future-ready outsourcing company in Malaysia? Conectys helps global businesses scale smarter with agile, high-performance teams based in one of Asia’s most business-friendly locations.
Our Malaysia call center operations combine cost-efficiency, multilingual talent, and advanced tech capabilities, making it the ideal base for everything from customer support and technical assistance to content moderation and data services.

BPO Malaysia

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.

With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:
<ul>
<li>Assist customers with inquiries via live chat or email, in Japanese and English</li>
<li>Ensure an efficient, accurate, and high‑quality customer service experience</li>
<li>Be well equipped with the platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions</li>
<li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li>
<li>Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management</li>
<li>Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner</li>
<li>Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes</li>
</ul>

This job is for a Customer Support Representative at a growing crypto platform. You might like this job because you’ll use your Japanese skills to help customers via chat and email while diving into the exciting world of fintech!

Kerja ini adalah sebagai Wakil Sokongan Pelanggan di platform crypto, bertanggungjawab menjawab pertanyaan pelanggan melalui sembang langsung dan emel, terutama dalam Bahasa Jepun dan Inggeris. Anda mungkin berminat dengan kerja ini kerana ia menawarkan peluang untuk belajar tentang pasaran kewangan sambil bekerjasama dalam persekitaran yang dinamik.

Japanese Language

Customer Service

English Language

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.

As a Customer Support Representative, you will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency produc...

Customer Support Representative with Japanese – Crypto Platform |(Chat & Email)

Conectys Inc.

Bilingual Japanese - English CSR for Chat and Email – Crypto Platform

Conectys Inc.

Customer Support Representative with Mandarin – Crypto Platform | (Chat & Email)

Conectys Inc.

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Company Profile

Conectys Inc.