Job Description

 "Who is your ideal candidate?"

Hopefully, you! We're looking for a forward-thinking leader with the desire to grow quickly with us.

As an E-Commerce Assistant / Executive, you will support the team in managing our online stores across brand.com, Shopee, Lazada, and other platforms. You’ll gain exposure to all aspects of e-commerce operations while contributing to the company’s growth.

Responsibilities:

Omnichannel Strategy & Execution

• Support and execute e-commerce growth strategies across brand.com, Shopee, Lazada, and emerging platforms.
• Identify platform-specific pain points (e.g. low Shopee conversion, high brand.com bounce rate) and coordinate corrective actions.
• Collaborate with account managers from each platform to gain strategic support, unlock promotional opportunities, and troubleshoot performance issues.
  
  Platform Operations Management
• Manage product listings, pricing updates, campaign execution, and on-site merchandising across all platforms.
• Work closely with the marketing team to roll out timely updates during mega campaigns (e.g. 11.11, 12.12), product launches, and stock clearance events.
• Tailor product copy, visuals, and content structure for each platform to align with consumer expectations and local preferences.
• Collaborate with design and content teams to improve user journeys and highlight key pain-point solving features, especially for higher-ticket items.
  
  Customer Insight, Optimization & Performance Reporting
• Monitor and analyze platform data such as CTR, bounce rate, session duration, conversion rates, traffic sources, and AOV to understand user behavior and campaign effectiveness.
• Identify underperforming SKUs, landing pages, or product categories and improve them using A/B testing, enhanced USPs, visuals, and value propositions.
• Conduct competitive benchmarking to uncover pricing gaps, feature differences, and content weaknesses across platforms.
• Build and maintain reports and dashboards to track key performance indicators (KPIs) across platforms, sharing actionable insights with management on a regular basis.
  
  Fulfillment & Logistics Coordination
• Liaise with the supply chain team to ensure stock readiness, order fulfilment accuracy, and smooth last-mile delivery across platforms.
• Troubleshoot logistics and delivery issues that may impact customer satisfaction and churn.
  
  Platform Compliance & Policy Updates
• Stay informed about the latest platform rules, advertising tools, and policy changes on Shopee, Lazada, and brand.com.
• Ensure product listings, vouchers, and promotions comply with platform policies and local regulatory requirements.

Job Requirements

Requirements:

• Bachelor's degree in Business Administration, Marketing, E-Commerce or related field
• 1+ years of working experience in E-Commerce. Fresh graduates and those with internship experience in e-commerce are encouraged to apply.
• Strong analytical, problem-solving, and communication skills, with a data-driven approach to decision-making.
• Strong knowledge of e-commerce marketplaces and platforms, digital marketing techniques, and e-commerce supply chain management
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Must maintain a high degree of integrity and confidentiality

"What are the working hours?"

Monday-Friday (9:30am-6:30pm)

"Where will I be working at?"

T01 & T02, 3rd Floor, Atria Shopping Gallery, Jalan SS 22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor.

"What is the company culture like here?"

We value open, direct, and respectful communication. Some things we live by: Keeping our promises, learning from our mistakes and continuously striving to improve ourselves.

Skills