Job Description

Your Impact:

Cube is on its way to spearheading the way on how self-storage is utilised in South East Asia. Quickly becoming the space solution provider of choice, Cube is determined to ensure that we have a space solution for everyone. As a Customer Service Executive at Cube, your impact on the business and customers is crucial. Your role revolves around providing exceptional customer service and creating a positive experience for customers. We are always looking for individuals with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Your Team:

You will report to our Customer Service Manager. Your team is one of the best customer service teams in the industry here (read our Google reviews) They are highly efficient and experienced customer service personnel who are driven to provide the most exceptional service to our customers. 

Your Responsibilities:

• Increase customer satisfaction: By delivering prompt and friendly customer service, you can enhance the overall experience of customers who come to the self-storage facility. This can lead to higher customer satisfaction scores and repeat business.
• Enhance brand reputation: As our Customer Service Executive you are the first point of contact for customers, and your interactions can shape their perception of the brand. By providing a positive customer experience, you can contribute to building a strong brand reputation.
• Resolve customer issues: Inevitably, customers may encounter issues or challenges when using the self-storage facility. As our Customer Service Executive, your role is to help resolve these issues efficiently and effectively, which can lead to increased customer loyalty and word-of-mouth referrals.
• Drive revenue growth: By engaging with customers and understanding their needs, you may identify opportunities to offer additional services or upsell existing customers. This can contribute to revenue growth for the business.
• Maintaining facility standards: By ensuring the facility is up to the standards that we have set as a business, you will be identifying areas that need attention and ensuring that routine maintenance / repairs are promptly attended to by our crew. 

Job Requirements

Your Experience:

• Strong customer service (face to face/telephone) and/or reception experience; 
• Strong command of both spoken & written English and Bahasa Malaysia
• Good interpersonal and communication skills
• Good team-spirit and problem-solving skills
• Self-motivated and able to work under pressure
• Proficient PC knowledge and skills
• Willing to learn & resourceful, demonstrate positive attitude & adaptable.

Your Outlook:

You will be an individual who has a natural flair and love for dealing with people and communication. You will want to develop yourself by actively seeking opportunities for growth and challenge. You collaborate with others to deliver and take accountability for results. You build relationships and communicate effectively within a highly inclusive team culture where everyone is supported, respected and recognised for their contribution.

Skills