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Customer Service Executive

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This job is a Customer Service Executive role at Cube self-storage. You might like this job because you get to provide exceptional service, shape brand reputation, and drive revenue growth in a dynamic environment.

RM 3000 - RM 4500

PJ, Selangor

Job Description

 

Your Impact:

Cube is on its way to spearheading the way on how self-storage is utilised in South East Asia. Quickly becoming the space solution provider of choice, Cube is determined to ensure that we have a space solution for everyone. As a Customer Service Executive at Cube, your impact on the business and customers is crucial. Your role revolves around providing exceptional customer service and creating a positive experience for customers. We are always looking for individuals with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Your Team:

You will report to our Customer Service Manager. Your team is one of the best customer service teams in the industry here (read our Google reviews) They are highly efficient and experienced customer service personnel who are driven to provide the most exceptional service to our customers. 

Your Responsibilities:

  • Increase customer satisfaction: By delivering prompt and friendly customer service, you can enhance the overall experience of customers who come to the self-storage facility. This can lead to higher customer satisfaction scores and repeat business.
  • Enhance brand reputation: As our Customer Service Executive you are the first point of contact for customers, and your interactions can shape their perception of the brand. By providing a positive customer experience, you can contribute to building a strong brand reputation.
  • Resolve customer issues: Inevitably, customers may encounter issues or challenges when using the self-storage facility. As our Customer Service Executive, your role is to help resolve these issues efficiently and effectively, which can lead to increased customer loyalty and word-of-mouth referrals.
  • Drive revenue growth: By engaging with customers and understanding their needs, you may identify opportunities to offer additional services or upsell existing customers. This can contribute to revenue growth for the business.
  • Maintaining facility standards: By ensuring the facility is up to the standards that we have set as a business, you will be identifying areas that need attention and ensuring that routine maintenance / repairs are promptly attended to by our crew. 


Job Requirements

Your Experience:

  • Strong customer service (face to face/telephone) and/or reception experience; 
  • Strong command of both spoken & written English and Bahasa Malaysia
  • Good interpersonal and communication skills
  • Good team-spirit and problem-solving skills
  • Self-motivated and able to work under pressure
  • Proficient PC knowledge and skills
  • Willing to learn & resourceful, demonstrate positive attitude & adaptable.

Your Outlook:

You will be an individual who has a natural flair and love for dealing with people and communication. You will want to develop yourself by actively seeking opportunities for growth and challenge. You collaborate with others to deliver and take accountability for results. You build relationships and communicate effectively within a highly inclusive team culture where everyone is supported, respected and recognised for their contribution.


Skills

Customer Service
Operations
Sales

Company Benefits

Global Exposure

Working with the local and international teams to take your career to greater heights!

Parking Passes

Covered Parking because we know you sayang your car!

Attractive Performance Bonus

Attractive quarterly performance bonuses await you!


Additional Info

Company Activity

Last active - few hours ago

Career Level

Non-Executive


Company Profile

Cube Self Storage Sdn Bhd-logo-image

Cube Self Storage Sdn Bhd

The Global Group: The Edward Baden Group has since its inception in the late nineties been about quality customer care and professional services. From providing specialist moving solutions to crate hire, storage solutions and co-working services, the group has expanded successfully thanks to the wonderful talent we have in the business.  As part of our expansion in recent years, we have grown beyond England and...