Job Description

POSITION OVERVIEW

Are you someone who can make any topic — from product features to soft skills — come alive in a room? We are looking for a Training Executive who is part educator, part content creator, part facilitator, and part people energiser — someone who goes Beyond Standards in how knowledge is shared and teams are inspired to grow. In this role, you will cover product knowledge, service & technical skills, soft skills, and team engagement activities for our service personnel across CUCKOO's nationwide network, playing a meaningful part in upholding our 97% customer satisfaction standard.

MAIN RESPONSIBILITIES

1.      Module & Content Development: Design and develop training materials in formats such as Canva Module & Content Development: Design and develop training materials in formats such as Canva slides, guidebooks, and manuals — covering product knowledge, service & technical skills, soft skills, and customer service excellence.

2.      Training Delivery: Facilitate structured training sessions for service personnel, including Product Training, Technical & Service Skills, and Soft Skills such as customer handling and communication.

3.      Team Engagement & Activities: Support and at times lead teambuilding activities, engagement programmes, and motivation sessions to strengthen team culture and morale among CUCKOO's service teams.

4.      Field Coaching: Travel to offices and regional branches across Malaysia (approximately 5 days/month, travel claims provided) to deliver on-site coaching and hands-on skills sessions.

5.      Digital Content Creation: Script, produce, and edit educational videos that make training content accessible, visual, and easy to apply in the field.

6.      SOP Management: Observe field operations, identify training gaps, and regularly update Service and ICS (In-Customer-Site) Standard Operating Procedures to keep them accurate and current.

7. Training Administration: Manage end-to-end training logistics — pre-registration, attendance tracking, post-training evaluations, and monthly reporting.

Job Requirements

Academic Education:

• Bachelor's Degree in any field. Fresh graduates are encouraged to apply. 

Language Proficiency:

• Fluent in English and Bahasa Melayu. 
• Mandarin is a strong advantage. 

Technical Skills:

• Hands-on with Canva for content design and familiar with Microsoft Office.
• Basic video editing skills (CapCut, Adobe, or similar) are a plus..

Personal Qualities:

•  Confident public speaker who can simplify complex content for any audience
•  Creative and energetic approach to knowledge sharing and facilitation
•  A team player who can work independently when needed
•  Holds a valid driving license and is open to outstation travel across Malaysia.

Skills