Outpatient, Dental and medical insurance coverage.

Healthcare and Medical

Yearly bonuses based on how well the company and you perform.

Performance Bonus

Flexible work arrangements with a rotation between office and home.

Hybrid Work Arrangement

Enjoy an unlimited supply of snacks to recharge throughout the day.

Coffee, Tea and Snacks

LRT Access

CX One Sdn Bhd

CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry, we focus on implementing and integrating the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors, and customers across any channels, anywhere to deliver superior customer experience.&nbsp;

Who We Are

Our Mission is to deliver solutions that create value for our customers at speed through innovation and integrating leading edge unified communications technology and customer experience solutions with people and business processes.
Our Vision
To be the #1 choice of customer experience technology’s system integration service provider.

Our Mission

&nbsp;&nbsp;Key Responsibilities:
<ul>
<li>Team Leadership and Talent Management: Provide leadership, guidance, and mentoring to the support staff, overseeing recruitment, training, and ongoing development to foster a high-performance culture and ensure a skilled and motivated team.</li>
<li>Service Delivery and Quality Management: Oversee daily service delivery operations, ensuring all services meet or exceed contractual obligations and SLAs. Continuously monitor and enhance service quality, while efficiently managing escalations and complex issues to deliver timely solutions and maintain client satisfaction.</li>
<li>Cross-Departmental and Stakeholder Collaboration: Facilitate effective collaboration and communication across departments and work closely with internal and external stakeholders to ensure seamless, integrated support services aligned with broader organizational goals.</li>
<li>Service Quality and Performance Improvement: Continuously monitor, assess, and enhance service quality while generating and analyzing performance reports to identify trends and implement strategic improvements. Engage with clients regularly to gather feedback, address challenges, and uncover opportunities for continuous improvement.</li>
<li>Resource and Inventory Management: Optimize and allocate resources, including budgets, equipment, and facilities, while overseeing inventory control and procurement processes to ensure optimal spare parts for operational efficiency.</li>
<li>Vendor and Partner Management: Cultivate and manage relationships with vendors and service providers, ensuring they meet agreed-upon standards and SLAs, while negotiating contracts and agreements to optimize service delivery.</li>
<li>Strategic Contribution: Play a key role in strategic planning by developing and implementing policies and procedures that enhance support services, continuously seeking areas for improvement to drive efficiency, productivity, and client satisfaction.</li>
</ul>

This job is for a Customer Support Manager who leads and mentors a team to provide top-quality service, fosters collaboration, and drives strategic improvement. You might like this job because it offers a chance to enhance service quality and contribute to organizational goals.

Customer Relationship Management

Help Desk Support

IT Service Management

Communication

  Key Responsibilities:



-Team Leadership and Talent Management: Provide leadership, guidance, and mentoring to the support staff, overseeing recruitment, training, and ongoing development to foster a high-performance culture and ensure a skilled and motivated team.


-Service Delivery and Quality Management: Oversee daily service delivery operations, ensuring all services meet or exceed contractual obligations and SLAs. Continuously monitor and enhance service quality, while efficientl...

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