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Dell Technologies

Here at Dell Technologies, there are endless challenges and rewards. Opportunities across the globe. A team fueled by collaboration. A culture that fosters innovation and values a diverse and inclusive workplace. We’re made up of strong, smart people dedicated to doing their best work and driving success for our customers.
Dell's team members come from all backgrounds, religions, nationalities, gender orientations and races. Dell's global business footprint includes operations in 180 countries, manufacturing in 25 locations, more than 40 distribution and configuration centers and more than 1,800 service centers worldwide.
Dell Technologies realizes that a company dedicated to continued growth and innovation must be equally committed to equality and inclusion. That's why we’re working to build a workforce that reflects the diversity of our customers, suppliers and partners around the world. From recruiting the best talent and ensuring a culture of belonging, to developing talent, we want everyone to be set up for success.
Source: <a href="https://jobs.dell.com/en/diversity-and-inclusion" target="_self">jobs.dell.com</a>

Who We Are

We Are Driven by the World We Want to Live in
That's why advancing sustainability, cultivating inclusion, transforming lives and upholding trust are embedded in everything we do. Powered by a workforce that values and celebrates different backgrounds, we create solutions that harness and amplify technology in the most meaningful ways.&nbsp;
From healthcare to education to a digital economy, we believe in the power of technology to help solve complex societal challenges.
To drive real change, we need to bring new thinking, new solutions, new collaborations and new voices together. This pursuit is core to our business. It's time to deliver a positive impact for everyone.
Source: <a href="https://jobs.dell.com/en/progress-made-real" target="_self">jobs.dell.com</a>

Our Values

Services Project/Program Management AnalystIt takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.Join us as a Services Project/Program Management Analyst on our Services Project/Program Management team in Malaysia to do the best work of your career and make a profound social impact.What you’ll achieveAs a Services Project/Program Management Analyst, you will assist in the management of service delivery and operational support for ARS (Asset Recovery Service) service.You will:<ul><li>Manage partners to deliver ARS service to customer within the required SLA which includes order dispatch, service schedule, reporting, payment, customer call back etc.</li><li>Ensure the delivery of the service meets contract specifications.</li><li>Support internal stakeholder for e-waste recycling programs, support large and complex project delivery and act as escalation point of delivery and operation issues.</li><li>Timely review and update operation process documentation</li><li>Timely review operation metrics (CE, cycle time, open call, pending payment) and improve the operational performance</li></ul>Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements <ul><li>Ability to communicate clearly and multi-task in a dynamic environment</li><li>Customer service skills</li><li>Excellent written and verbal communication skills in Japanese, English and Chinese</li><li>A dedication to teamwork and leadership</li><li>Experienced in vendor management and service operational support</li></ul>Desirable Requirements<ul><li>Working experiences with service delivery and operation</li></ul> Who we areWe believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy <a href="https://jobs.dell.com/equal-employment-opportunity-policy-statement" target="_blank">here</a>.Job ID:R267196

This job is about being an Analyst in Services Project Management, helping manage complex projects and service delivery at Dell. You might like this job because you&#x27;ll collaborate with diverse teams and make a real impact in tech and customer service!

Services Project/Program Management AnalystIt takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.Join us a...

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