 Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection. 

Comprehensive Insurance Coverage

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees


Professional Development Support

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.


Flexible Working Arrangements

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Employee Well-being Programs

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax &amp; legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our organization serves four out of five Fortune Global 500® companies.&nbsp;

Who We Are

Lead the Way
Commitment to leadership and innovation, setting the standard in professional services.
Serve with Integrity
Conducting business with honesty and maintaining the highest ethical standards.
Take Care of Each Other
Fostering a supportive and respectful environment that prioritizes the well-being and development of employees.
Foster Inclusion
Embracing diversity and promoting an inclusive culture where everyone feels valued.
Collaborate for Measurable Impact
Working together across functions and geographies to deliver tangible, positive outcomes for clients and communities.

Our Values

<li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Portfolio Ownership (Complexity &amp; Impact):&nbsp;Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Advanced Collections Strategy:&nbsp;Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behavior.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Exception &amp; Root Cause Resolution:&nbsp;Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Escalation Management:&nbsp;Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Payment Plans &amp; Negotiation:&nbsp;Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Cross-Functional Collaboration:&nbsp;Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Documentation &amp; Compliance:&nbsp;Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Reporting &amp; Insights:&nbsp;Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Mentorship &amp; Enablement:&nbsp;Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work.</li>

This job is a collections consultant managing accounts to ensure timely payments, negotiating plans, and resolving issues. You might like this job because it combines strategic thinking with relationship building, especially if you speak Cantonese or Mandarin!

Portfolio Ownership (Complexity and Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment. Advanced Collections Strategy: Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behavior. Exception and Root Cause Resolution: Investigate drivers of de...

T&T FSC Collections Consultant (Cantonese/Mandarin) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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Company Profile

Deloitte Regional Services Center Sdn. Bhd.