Job Summary

As a member of the IT Service Continuity, it is essential to ensure that the backup site is operational and ready to be utilized in the event of unforeseen circumstances within the organization. This includes coordinating IT Disaster Recovery events, conducting company-wide call tree exercises, and collaborating with various teams and stakeholders. 

General Responsibilities

Event Coordination:
•    Learn the role of a floor manager on the event of IT Disaster Recovery Drill, Call Tree and Tabletop Exercise.
•    Learn about on-site and off-site coordination, handling logistics and ensure smooth event operations.
•    Gain experience in planning and organizing events from conception to execution.

Liaison with Stakeholders:
•    Get a chance to communicate with stakeholders from various countries and departments.
•    Learn how to facilitate meetings, trainings and discussions to gather requirements and feedback.Learning Opportunities:
•    Gain hands-on experience in event management and coordination.
•    Develop communication and interpersonal skills through stakeholder engagement.
•    Understand the dynamics of managing live events and troubleshooting in real-time.
•    Learn about BCM principles and their application in event planning.

Intern initiative:
•    Collaborate with the IT team to explore and implement modern tools and automation techniques for IT Disaster Recovery (ITDR) drills.
•    Assist in designing a streamlined process that enhances the efficiency and effectiveness of ITDR drills.
•    Present findings and recommendations to management, showcasing potential improvements and benefits.

Qualifications

• Bachelor's degree in computer science or a related field
• Relevant certifications in IT service management, such as ITIL.
•  Good understanding of Business Continuity Management.
• Interested with stakeholder handling, locally and globally.
• Able to work in fast-paced environment and sense of urgency.
• Ability to work independently and collaboratively.