Job Description

Overview: 

Are you a driven leader who thrives in a fast-moving environment and loves helping people grow? Do you have a passion for teamwork, personal development, and achieving meaningful results together? Join our vibrant, tech-driven laundromat business as an Operations Manager. 

In this role, you’ll take the lead in ensuring smooth day-to-day operations, aligning teams across departments, and fostering a supportive environment where everyone can perform at their best. You’ll play a key role in driving operational excellence, monitoring sales performance, and nurturing a strong, motivated team that shares our vision for success. 

If you’re ready to lead with heart, inspire growth, and make a lasting impact while embracing our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we’d love to hear from you. 

Key Responsibilities: 

Operational Management 

1.Outlet Performance Oversight: 

• Oversee daily operations across all outlets to ensure adherence to company standards and policies. 
• Execute initiatives and strategies as directed by management to enhance operational efficiency and customer satisfaction. 
• Conduct routine inspections and audits to maintain service quality and operational consistency. 

2.Sales & Reporting: 

• Analyze outlet sales performance and provide actionable insights to meet revenue targets. 
• Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management. 

3.Crisis Management: 

• Act as the primary point of contact for escalated operational issues or emergencies. 
• Develop and execute contingency plans to address crises, ensuring minimal disruption to operations. 

Team Leadership 

1.Staff Management: 

• Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries. 
• Promote a positive work environment that encourages growth and high performance. 
• Handle employee relations on the job, addressing concerns, and facilitating effective communication. 

2.Cross Functional Collaboration 

• Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives. 
• Drive effective communication channels between outlets and the corporate office. 

Job Requirements

 Qualifications & Skills 

• Bachelor's degree in Business Administration, Operations Management, or a related field. 
• Proven experience in operations management, preferably in a fast-paced retail or service environment. 
• Strong leadership skills with the ability to manage cross-functional teams. 
• Excellent communication and interpersonal skills. 
• Proficiency in leveraging technology to optimize resource management and operational efficiency. 
• Comfortable making tough decisions, including restructuring and resource optimization. 
• High level of adaptability and resilience in the face of change. 
• Commitment to personal growth and self-care practices. 
• Open to candidates from various industries with transferable skills. 

Skills