Staff are eligible for basic medical support and clinic visit coverage.

Medical Benefit

Enjoy curated meals, drinks, and discounts on our menu — we take care of the people who serve others.

Staff Meals & Drinks

Our space is not just a cafe — it’s a lifestyle destination. Work in a beautifully restored heritage building with heart and soul.

Unique Heritage Workplace

We value kindness, collaboration, and respect. No toxic hierarchy — just a team working towards something meaningful.

Respectful Work Culture

DRURY HERITAGE SDN. BHD.

Drury Heritage Cafe Lounge (druryheritage.com.my) is a lifestyle destination in the heart of Kuala Lumpur’s Chinatown, where modern Malaysian café culture meets timeless heritage charm. We are housed in a beautifully restored heritage shophouse — a tribute to the architecture and stories of old KL — reimagined for the modern guest.
We serve a curated selection of local and Western beverages, light ready-to-serve meals, and artisanal retail items, including gifts, books, and prints. Drury is more than just a cafe — it’s a space where history, hospitality, and heart come together. As we prepare for our grand opening, we’re inviting passionate individuals to join us in shaping an experience that’s as meaningful as it is memorable.

Reviving Heritage, One Cup at a Time

At Drury Heritage, we believe in the spirit of togetherness not just with our guests, but within our team. We foster a culture that values integrity, initiative, and quiet excellence. We’re not chasing trends, we’re building something lasting, with thoughtful details and real hospitality at the core.
As part of a close-knit founding team, you’ll work directly with decision-makers and see your contributions make a real impact. Whether you’re front of house, kitchen, barista, or ops, we value commitment, humility, and people who take pride in their craft. Here, everyone helps shape the story.

A Team That Builds with Heart

🌟 About Us Drury Heritage Cafe Lounge is a lifestyle destination in the heart of KL’s Chinatown, combining modern Malaysian cafe culture with rich heritage aesthetics. Housed in a beautifully restored heritage building, we serve curated local and Western beverages, ready to serve food, and selected retail items. We are not just a cafe — we are an experience. Every detail, from the ambiance to the cup, must be guest-ready. As Cafe Manager, you are at the frontline of that delivery. You lead from the floor, championing world-class hospitality while ensuring smooth daily operations, term performance, synergy across all corners of the cafe, and full regulatory readiness.

🪴 Role Summary As Cafe Manager, you are fully responsible for the end-to-end guest experience, daily operations, team performance, compliance, and service standards across the cafe. You are not a desk-bound manager. You lead by walking the floor, greeting guests, fixing issues on the spot, supporting food and beverage prep, guiding your team, and ensuring every detail — from ambiance to inventory — is handled with care. 
You oversee all service zones including bar, prep, dining floor, display, restrooms, signage, and team readiness. You work closely with the Operations Lead and Founder to maintain brand quality, coach a high-performing team, and refine service SOPs based on daily learnings. You are accountable for food hygiene, customer care, licensing compliance, and a warm, well-organized environment that delights every guest — every time. &nbsp;
<h2>💼 Key Responsibilities</h2>
<h3>⚙️ Hands-on Cafe Operations</h3>
<ul>
<li>Lead food &amp; drink prep, table service, and guest interactions</li>
<li>Ensure café readiness across all zones: bar, dining area, toilets, signage, fridges, lighting, scent, and climate</li>
<li>Walk the floor throughout the day to adjust for traffic and customer needs</li>
</ul>
💁 Guest Experience &amp; Service Leadership
<ul>
<li>Personally greet and engage with guests, especially during peak times</li>
<li>Coach service SOPs: friendliness, speed, cleanliness, calm under pressure</li>
<li>Monitor and uplift crew morale, collaboration, and customer attentiveness</li>
<li>Resolve guest concerns and recover service breakdowns proactively</li>
</ul>
📋 Cleanliness, Compliance &amp; Maintenance
<ul>
<li>Enforce hygiene SOPs and DBKL, Bomba, CCC, Health Dept readiness daily</li>
<li>Ensure cleanliness of all areas including toilets, signage, bar tools, and trash bins</li>
<li>Maintain audit folders and inspection timelines</li>
</ul>
<h4>👥 Team &amp; People Management</h4>
<ul>
<li>Lead recruitment, interviews, and shortlisting of café team members</li>
<li>Collaborate with management on hiring approvals, offer issuance, and onboarding</li>
<li>Conduct training, uniform issuance, roster planning, and performance reviews</li>
<li>Ensure every crew member can cross-back each other and uphold service standards</li>
</ul>
<h4>📦 Inventory, Product &amp; Prep Coordination</h4>
<ul>
<li>Oversee daily inventory planning, usage tracking, and FIFO stock rotation</li>
<li>Ensure ingredient freshness, bar/kitchen readiness, and retail shelf presentation</li>
<li>Work with barista, kitchen, and admin teams to maintain seamless back-end operations</li>
</ul>
<h4>📊 Reporting &amp; Operations Feedback</h4>
<ul>
<li>Review daily sales, shift reports, petty cash, and café logs</li>
<li>Flag operational issues, propose SOP refinements, and implement improvements based on customer feedback and floor observations</li>
</ul>

This job is managing a vibrant cafe in KL&#x27;s Chinatown, where you create a delightful experience for guests. You might like this job because you’ll lead a team, engage with customers, and ensure everything runs smoothly while celebrating unique Malaysian culture!

People Management

Customer Service

Leadership

Inventory Management

Training And Development

Point Of Sale

Conflict Resolution

Shift Scheduling

Food Preparation

🌟 About Us
Drury Heritage Cafe Lounge is a lifestyle destination in the heart of KL’s Chinatown, combining modern Malaysian cafe culture with rich heritage aesthetics. 

Housed in a beautifully restored heritage building, we serve curated local and Western beverages, ready to serve food, and selected retail items. 

We are not just a cafe — we are an experience. Every detail, from the ambiance to the cup, must be guest-ready. 

As Cafe Manager, you are at the frontline of that delivery...

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