A massage room, mother care facilities, a library, and a relaxing area, fostering a positive vibe and flexible work culture for staff!

Massage Room, Mother care, Library, Relaxing Area

Our company is contributing 15% of the employee's salary to the EPF.

Employer EPF @ 15%

Staff will receive a significant discount on Electrolux products

Staff Purchase Discount

Friends and family will also be able to enjoy discounted items through a unique code provided to the staff.

Friends & Family Purchase Discount

Medical Coverage for Employees and Dependents

Medical (Inpatient & Outpatient)

Staff will be able to enjoy a flexible work culture.

Hybrid Working Arrangements

Electrolux Home Appliances Sdn. Bhd. (Global Shared Service Center)

In Malaysia, Electrolux products are designed to keep in mind the smaller living spaces as well as weather conditions like humidity, heat and the seasonal haze. In view of the region’s hot tropical climate, the induction technology in our cooking appliances uses electromagnetic energy to heat your cookware directly, making your kitchen a much cooler place. &nbsp;
From helping you whip up fresher and more flavourful home-cooked meals, to making your clothes look and feel as new, we believe that with Electrolux home appliances there are no limits to what you can achieve at home. 
Explore our premium range of household and electrical appliances thoughtfully designed to make your home a more comfortable and convenient place to live, work and play. Then start creating the experiences you want and share them with your family and friends.&nbsp;

Source: <a href="https://www.electrolux.com.my/about-us/" target="_self">Electrolux Website</a>

Who We Are

<ul>
<li>We help people make great tasting, healthy food for friends and family. An oven that cooks evenly or a hob with precise temperature controls and high speed, can enable consumers and give them the confidence and skills to do well.</li>
</ul>

<ul>
<li>We help consumers care for their clothes by making them stay new and great looking for longer. We deliver solutions that allow consumers to put their favorite clothes into the washing machine and be completely confident in the result.</li>
</ul>
&nbsp;
<ul>
<li>People are concerned about the air that they breathe and their environment. We call that wellbeing. We help consumers get a better home environment through floor care, air care and water care.</li>
</ul>
Source: <a href="https://www.electroluxgroup.com/en/electrolux-group-purpose-18919/#:~:text=Mission%2Fpurpose-,We%20reinvent%20lifetime%20taste%2C%20care%20and%20wellbeing%20experiences%20for%20more,food%20for%20friends%20and%20family." target="_self">Electrolux Website</a>

Our Values

<div class="job-description-heading" data-ph-id="ph-page-element-page2-nykh9C"> <ppc-content key="zwgu2j-ph-job-details-v1-job-nav-jobDescriptionText" data-ph-at-id="jobdescription-heading-text" data-ph-id="ph-page-element-page2-hfjugT"> JOB DESCRIPTION </ppc-content> </div> <div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page2-MDBTqA" au-target-id="1124">Take customer care to the next level.Tlalnepantla - MexicoAt the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.Join us in our exciting quest to build the future home!All about your role:Our ambition here at the Electrolux Group is to lead the enhancement of the Consumer Journey. In order to keep a more direct and significant relationship with them, we created the Consumer Direct Interaction sector, with an organized structure that is completely consumer-centered, reuniting under one perspective thelo main functions that are part of this journey. Within the area, our Consumer Care teams work dynamically to offer the best aftersales services to our consumers, delivering outstanding experiences in order to make them loyal ambassadors to our brands.What you'll do:As a Service Engineer, you will be responsible for ensuring product quality, managing technical documentation, and supporting the launch of new projects in our market. You will actively contribute to initiatives and propose actions aimed at delivering an exceptional consumer experience, while ensuring cost efficiency. This role plays a key part in driving continuous improvement across our products, services, and processes.In detail, you will:<ul><li>Monitor product quality issues reported from the field and analyze performance metrics to identify improvement opportunities.</li><li>Collaborate with cross-functional teams to resolve technical problems and drive continuous product enhancement.</li><li>Develop and maintain accurate, user-friendly technical documentation such as service manuals and troubleshooting guides.</li><li>Ensure readiness for new product launches by updating service processes and technical content.</li><li>Provide feedback to product development teams based on field data and consumer insights to improve future releases.</li><li>Lead service initiatives focused on improving key performance indicators like first visit resolution and repair cycle time.</li></ul>As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).&nbsp;Who you are:<ul><li>Bachelor’s degree in Engineering or a related field with relevant experience.</li><li>Solid experience in technical and/or after sales role with a focus on product performance, service delivery and customer experience.</li><li>Experience in the white goods and appliances industry.</li><li>Familiarity with key consumer care metrics such as NPS, service call rate, and warranty cost management.</li><li>Desirable knowledge of refrigeration systems and related technologies.</li><li>Strong analytical skills with the ability to identify trends and propose data-driven solutions.</li><li>Excellent technical writing and documentation skills.</li><li>Fluent in Spanish and English.</li><li>Availability to travel as needed.</li></ul>Where you'll be:You will be based at the Tlalnepantla office. Located in the metropolitan area of Mexico City, this office plays a key role in Electrolux’s operations in the North of Latin America, supporting commercial, logistics, and service functions. It is home to teams committed to delivering exceptional consumer experiences across the region.As part of the Electrolux Group, we will continually invest in you and your development. There are no barriers to where your career can take you.</div>

This job is about being a Service Engineer at Electrolux in Tlalnepantla, Mexico. You might like this job because you’ll help improve products, enhance customer care, and work in a diverse team dedicated to making homes better!

  JOB DESCRIPTION   Take customer care to the next level.Tlalnepantla - MexicoAt the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+...

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