Job Description

About the Role

We are seeking a motivated Junior IT Helpdesk Support professional to join our IT team. In this role, you will primarily support customers using SQL-based accounting, payroll, and POS software, while also assisting internal staff with general IT needs. This position is ideal for someone eager to gain hands-on experience in both software and hardware support, while developing strong technical and communication skills.

Key Responsibilities

• Assist in troubleshooting hardware, software, and network issues.
• Provide online technical support to customers via email, phone, and WhatsApp.
• Set up and configure computers, printers, and other IT equipment for customers and internal staff.
• Support the IT team with daily tasks and ongoing projects.
• Provide first-level technical support for SQL accounting, payroll, and POS software.
• Assist in software installation, configuration, and updates.
• Troubleshoot user issues and escalate complex problems to senior technicians.
• Maintain accurate support logs and documentation.
• Support internal IT tasks such as hardware setup and network maintenance.

What You’ll Gain

• Practical experience supporting business-critical software.
• Exposure to SQL-based systems and real-world troubleshooting.
• Mentorship from experienced IT professionals.
• Opportunity to develop both technical and interpersonal skills.

Job Requirements

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Familiarity with Windows, Microsoft Office 365, and networking fundamentals.
• Strong problem-solving skills and eagerness to learn.
• Excellent communication and customer service abilities.
  

Nice-to-Have Skills

• Experience with SQL Server Management Studio (SSMS) or similar tools.
• Basic knowledge of SQL databases and business software applications.
• Knowledge of Active Directory and remote desktop tools.
• Understanding of IT security practices.
  

Skills