Job Description

The Retail Supervisor is responsible for overseeing daily retail operations, leading the retail team, and ensuring excellent customer experience. This role supervises Assistant Retail Supervisors and Retail Assistants, ensuring sales targets, operational efficiency, and service quality are consistently achieved.

Key Responsibilities

1. Team Leadership & Supervision

• Supervise and guide Assistant Retail Supervisor and Retail Assistants
• Prepare staff duty rosters, leave planning, and manpower allocation

1. Sales & Customer Experience

• Drive daily, weekly, and monthly sales targets
• Ensure excellent customer service and product knowledge (24K gold plated jewellery)
• Handle customer feedback, complaints, and after-sales issues professionally

1. Store Operations & Compliance

• Oversee daily store opening and closing procedures
• Ensure visual merchandising standards are maintained
• Monitor stock levels, product displays, and stock movement
• Ensure cash handling, POS transactions, and daily sales reports are accurate

1. Inventory & Stock Control

• Monitor inventory accuracy and assist in stock counts
• Report discrepancies, damages, or losses promptly

1. Reporting & Coordination

• Prepare daily and monthly sales and performance reports

Job Requirements

Job Requirements

• Minimum 2–3 years of retail experience, preferably in jewellery, fashion, or luxury retail
• At least 1 year in a supervisory or senior retail role
• Strong leadership, communication, and customer service skills
• Sales-driven mindset with good analytical and reporting ability
• Able to work on weekends, public holidays, and during sales campaigns
• Basic computer skills (POS, Excel, reporting systems)

 About Us :

✔ Golden Jaguar Jewellery is Malaysia’s leading 24k gold-plated jewellery brand with over 3.5 million pieces sold. We specialize in online marketing and cater primarily to the Malay community. With 15 years of experience and a dynamic team of over 20 members, we’re growing fast – and we’re inviting you to grow with us.

What’s it like working at GJ Jewellery?

We’re not your average workplace. Here, you’ll:

• Work closely with e-commerce platform leaders
• Collaborate on breakthrough sales strategies
• Access third-party tools to analyze market trends
• Gain knowledge and build networks faster than traditional sales roles

Our Culture :

• Friendly team that values open communication
• Energetic, young, and collaborative work style
• Constant learning, new challenges every day – no boring routines!

Workplace Perks & Location :

• Young, energetic office vibe with smart casual dress code — work hard, stay fresh!
• Great work-life balance with performance-oriented flexible hours
• Spacious 6500 sq ft, 4-storey modern office in strategic Bandar Botanik location
• Easy access via Kesas Highway for hassle-free commuting
• Close to Bandar Botanik LRT Station (opening September 2025) for even more convenience
• Surrounded by Klang’s best eateries and wholesale hubs like GM Klang — shop smart & save more!

You’re the right fit if you have :

• Willingness – a strong desire to grow
• Attitude – team spirit and communication skills
• Ability – real experience to contribute from day one

If you’ve read this far, you already see how we’re different.
Give yourself a chance – apply now!
Because sometimes, the right choice matters more than hard work.

Skills