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Internship of IOT Support

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This job is an IoT Support Internship involving technical troubleshooting, customer service, and collaboration with development teams. You might like this job because you'll gain hands-on experience in IoT devices and contribute to product improvement.

Undisclosed

T3-10-01, Pusat Perdagangan Icon City, 1B, Jalan SS8/39, SS8, 47300 Petaling Jaya, Selangor, Kuala Lumpur

Job Description

  • Technical Support and Troubleshooting: Diagnose and resolve technical issues with IoT devices, offering timely and accurate solutions to customer inquiries.
  • IoT Devices Installation and Configuration: Efficiently install and configure IoT devices at customer sites, ensuring seamless integration into existing systems.
  • Monitoring and Maintenance: Proactively monitor IoT devices for performance and security, conducting regular maintenance checks and updates.
  • Collaboration with Development Teams: Work closely with the development and engineering teams to provide feedback and insights from the field, contributing to product improvement.
  • Inventory Management: Manage and monitor inventory levels of IoT devices and accessories, preparing for installation and maintenance visits.
  • Customer Service: Deliver exceptional customer service, addressing customer inquiries and ensuring a positive experience during installation and troubleshooting processes.
  • Technical Proficiency: Identify and resolve technical problems during installations or maintenance, paying close attention to device configuration and labeling.
  • Team Collaboration: Collaborate effectively with on-site team members, sharing information and providing assistance as needed.

Job Requirements

  • Language Proficiency: Fluent in Mandarin, English, and Malay.
  • Education: Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
  • Skills: Strong problem-solving and critical thinking abilities, excellent communication and interpersonal skills.
  • Technical Knowledge: Familiarity with Windows and Mac operating systems, with the ability to work independently and as part of a team
  • Willing to Oustation

Skills

Analytical Skills
Problem Solving
Communications

Company Benefits

Training and Development

On job training & accelerated learning opportunities.

Dress code

Smart casual enough and provide company Uniform.

Young and energetic organisation

Young and energetic organisation with a continuous learning culture.

Facilities

Enjoy the complimentary gym access and swimming pool every day after work.

EPF + SOCSO

You enjoy the benefits as according to the Labor Act.

OKR

Objective and Key Results is a performance management framework designed to employee and without micromanagement.


Additional Info

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation


Company Profile

GT BUSINESS SYSTEMS SDN BHD-logo-image

GT BUSINESS SYSTEMS SDN BHD

Global Track is a company that strives to provide smart IoT solutions in the field of logistics. We utilize smart technology on helping logistic companies to streamline and automate the entire transportation process by handling delivery operations, fleet telematics, and vehicle management, all in a centralized connected system. Mission Providing solutions to minimal workload while increasing operation efficiency and...