Job Description

ONLY FOR MALAYSIAN FEMALE

Key Responsibilities

Guest Service & Front Desk Operations

• Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Manage the spa schedule and ensure smooth coordination with therapists on duty.
• Promote and upsell spa treatments, products, and packages to maximize revenue.

Night Shift Duties

• Handle late-night walk-in guests and last-minute bookings.
• Ensure all daily transactions, reports, and records are accurately completed before closing.
• Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
• Monitor and report any irregularities, safety, or maintenance issues to management.
• Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

• Record guest preferences and feedback to enhance future visits.
• Maintain proper stock levels of spa retail items and amenities.
• Prepare daily sales and activity reports for the Spa Manager.
• Ensure confidentiality and professionalism in all guest interactions.

主要职责

宾客服务与前台运营

• 热情迎接宾客，协助办理水疗登记与结账手续。
• 向宾客详细介绍水疗疗程、促销活动及营业时间。
• 处理电话、现场及线上预约、咨询与取消事宜。
• 管理当日预约表，与治疗师协调时间安排。
• 推介及销售疗程、配套及产品以提升销售额。

夜班职责

• 接待夜间到访宾客及临时预约。
• 确保每日交易、报表及记录在交接前准确完成。
• 维持接待区、理疗室及公共区域的整洁与整备状态。
• 监控并报告任何异常、安全或维修问题。
• 协助每日收银结算，确保现金与信用交易无误。

行政与沟通

• 记录宾客喜好与反馈，以提升服务品质。
• 管理零售商品及水疗用品的库存。
• 每日准备销售与营运报告，提交予水疗经理。
• 对宾客资料与内部事务保持高度保密与专业态度。

任职要求

• 至少具备 SPM 或同等学历；拥有酒店或相关专业文凭者优先。
• 拥有酒店、水疗中心或健康中心前台经验者优先。
• 具备良好的沟通能力与顾客服务意识。
• 能独立工作，适应夜班及较少监督的工作环境。
• 精通英文及马来文，会中文或其他语言者更佳。
• 仪容整洁、态度亲切、服务意识强。
• 能接受夜班、周末及公共假期排班工作。

工作时间

• 夜班时段：晚上 8:00 至早上 6:00（视运营需求而定）
• 一周休两天

Job Requirements

Requirements

• Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
• Previous experience in a hotel, spa, or wellness center front desk is an advantage.
• Excellent communication and customer service skills.
• Able to work independently with minimal supervision during night hours.
• Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
• Pleasant personality, well-groomed, and service-oriented.
• Willing to work night shifts, weekends, and public holidays.

Work Schedule

• Night shift: 8:00 PM - 6:00 AM (subject to operational needs)
• 2 days off a week

Skills