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The Everly Group recognizes success and commitment. We honor and encourage leadership and exceptional service.

Recognition & Rewards

We offer professional development, mentoring and training to help you get to where you want to go.

Growth Opportunities

Prescott Hotel Kuala Lumpur-Medan Tuanku

We believe in turning clients into our closest allies by forging friendships that last a lifetime. As a dedicated hotel management company, our focus isn’t just on obtaining management contracts; it’s about enhancing the value of the properties we manage and ensuring that every project, from initial hotel design to ongoing hotel revenue and profit management, is genuinely beneficial for the owners. We also offer expert guidance in hotel franchising.
It’s about professionalism, transparency and always putting the client’s best interests first. This level of authenticity and commitment to mutual success strengthens the bonds we share with our clients and creates lasting partnerships built on trust and respect.

THE EVERLY GROUP

The key to every healthy business is the passionate people that keep it running efficiently and consistently. Our people are what keeps us unique, relevant and inspired.&nbsp;
JOIN US
With over 35 years of experience as a trusted hotel management service provider in Malaysia, we have gained invaluable insights into hotel franchising, revenue and profit management. We’ve since evolved into a comprehensive growth partner, expanding our reach into key sectors such as IT, property management, finance, HR services, and business systems (FAST software), giving us a comprehensive perspective on driving growth.&nbsp;

OUR TEAM

<ul>
<li>Process guest folios, collect payment and manage cash handling responsibilities.</li>
<li>Print updated in-house, arrival, departure, and room status reports as and when required.</li>
<li>Check all unresolved departures.</li>
<li>Review service requests for arrivals.</li>
<li>Handle guest requests and concerns promptly and with courtesy.</li>
<li>Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.</li>
<li>Maintain efficient and effective flow of information with guests and all internal departments.</li>
<li>Maintain a professional and good working relationship with fellow team members and other departments.</li>
<li>Effectively communicate with guests at all levels and represents the hotel in a professional manner.</li>
<li>Has good self-discipline in maintaining punctuality and work ethics.</li>
<li>Carries him/herself in a professional manner, courteous and polite at all times</li>
<li>Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries</li>
<li>Maintains excellent grooming and hygiene as per hotel grooming standards.</li>
<li>Guests are met with a warm smile with appropriate greetings and addressed by name.</li>
<li>Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.</li>
<li>Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.</li>
<li>Ensures that cash float is managed according to the policies and procedures set.</li>
<li>Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.</li>
<li>Ensures that bills are posted and charged accurately.</li>
<li>Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.</li>
<li>Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.</li>
<li>Ensures that guest feedback forms are completed and filed accordingly.</li>
<li>From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.</li>
</ul>
Job Type: Full-time

This job is a Front Office Assistant at a hotel. You might like this job because you’ll help guests feel welcome, manage check-ins and check-outs, and ensure smooth communication. It’s all about making everyone’s stay enjoyable and memorable!

Kerja ini adalah sebagai Pembantu Pejabat Hadapan yang bertanggungjawab untuk melayani tetamu dengan mesra dan cekap. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi langsung dengan tetamu, membantu mereka dengan permintaan, dan memastikan pengalaman mereka di hotel adalah yang terbaik.

Microsoft Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Word




-Process guest folios, collect payment and manage cash handling responsibilities.


-Print updated in-house, arrival, departure, and room status reports as and when required.


-Check all unresolved departures.


-Review service requests for arrivals.


-Handle guest requests and concerns promptly and with courtesy.


-Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.


-Maintain efficient and ...

Front Office Assistant

Prescott Hotel Kuala Lumpur-Medan Tuanku