Job Description

• Process guest folios, collect payment and manage cash handling responsibilities.
• Print updated in-house, arrival, departure, and room status reports as and when required.
• Check all unresolved departures.
• Review service requests for arrivals.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Maintain a professional and good working relationship with fellow team members and other departments.
• Effectively communicate with guests at all levels and represents the hotel in a professional manner.
• Has good self-discipline in maintaining punctuality and work ethics.
• Carries him/herself in a professional manner, courteous and polite at all times
• Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries
• Maintains excellent grooming and hygiene as per hotel grooming standards.
• Guests are met with a warm smile with appropriate greetings and addressed by name.
• Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.
• Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.
• Ensures that cash float is managed according to the policies and procedures set.
• Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.
• Ensures that bills are posted and charged accurately.
• Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.
• Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.
• Ensures that guest feedback forms are completed and filed accordingly.
• From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.

Job Type: Full-time

Job Requirements

•  Minimum SPM / Diploma in Hospitality, Hotel Management, or related field. 
• Prior experience in hotel front office, guest service, or customer service is an advantage. 
• Familiar with PMS / hotel booking systems is preferred. 
• Strong communication and interpersonal skills. 
• Pleasant personality with a customer-focused attitude. 
• Able to work on shifts, weekends, and public holidays. 
• Good cash handling and basic administrative skills. 
• Professional appearance with good grooming standards. 
• Punctual, disciplined, and a team player.
• Malaysian Only 

Skills