Business Support Executive (Customer Care)

Hiredly X

RECRUITMENT firm

AI-generated summary

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This job is as a Business Support Executive (Customer Care) where you'll handle account updates, feedback tracking, and customer support. You might like this job because it involves direct customer interaction and managing subscription renewals.

Undisclosed

Selangor

Full-Time

Job Description

Update account maintenance and assist to ensure of the subscription benefit customer care.
Assist to get feedback on the Customer Satisfaction Score Tracking
To ensure customer aware of the subscription renewal period timeline
Follow up with customer subscription renewal status
Support customer enquire or concerns directly to ensure the matter being address
Support as representative person to vendor on our forecast update
Update CRM Assets Management
Assist to update the monthly and quarterly report to respective person and management
Perform any ad-hoc assignments as required by the Management

Job Requirements

Race: Chinese or Malay
Well-spoken in English - Mandarin is a strong preference
Empathy and Problem-Solving skills
Should possess either a degree/diploma

Skills

Administrative Functions

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation

Customer Service

Company Profile

Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.