International Leadership and Entrepreneurship Cooperative

Key Responsibilities
<ol>
<li>Pre-Event Responsibilities</li>
</ol>
- Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance.
- Send reminders and provide necessary event details to ensure participation.
- Influence and convince clients to attend scheduled seminars and events.
- Assist in hosting Zoom sessions for online events when required.
<ol>
<li>During the Event</li>
</ol>
- Provide support for both physical and virtual events to ensure a smooth experience for attendees.
- Address any client inquiries related to event access, technical issues (for online events), or event logistics.
<ol>
<li>Post-Event Follow-Up</li>
</ol>
- Send thank-you messages to attendees after each event.
- Engage with attendees to promote future events and seminar registrations.
- Follow up with clients regarding outstanding payments for upcoming seminars.
<ol>
<li>Customer Support &amp; Issue Resolution</li>
</ol>
- Handle customer inquiries, refund requests, and complaints professionally and efficiently.
- Provide accurate information about the company’s events and services.
- Maintain positive client relationships to enhance brand loyalty.
<ol>
<li>Administrative &amp; Reporting Tasks</li>
</ol>
- Maintain accurate records of client interactions, registrations, payments, and event attendance.
- Ensure all registration forms and payment transaction slips are properly documented.
- Generate post-event reports to analyze client engagement and attendance trends.

This job is about being a Customer Service Executive, where you connect with clients before, during, and after events. You might like this job because you get to help people, solve problems, and ensure events run smoothly while building great relationships!

Microsoft Excel

Microsoft Office

Google Sheets

Key Responsibilities



-Pre-Event Responsibilities

- Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance.
- Send reminders and provide necessary event details to ensure participation.
- Influence and convince clients to attend scheduled seminars and events.
- Assist in hosting Zoom sessions for online events when required.



-During the Event

- Provide support for both physical and virtual events to ensure a smooth experience for at...

Customer Service Executive

International Leadership and Entrepreneurship Cooperative

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