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This job is about helping customers with their questions and concerns about insurance products. You might like this job because it involves teamwork, and you get to make customers happy while ensuring they get accurate information.
Job Description
Responsibilities:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments,
feedback and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA (Service Level Agreement).
Job Requirements
Requirements:
- Candidates must possess at least a SPM.
- Required language(s): Mandarin & English (read and speak).
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided (2 weeks paid training)
- Applicants must be willing to work in Ara Damansara, Selangor.
- Ability to multitask, fast learner and a team player
- Age between 24 and 40 years old
Skills
Customer Service
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.