Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp; We help employers screen and source the best candidates through exclusive access to our job portal database. Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div> </div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character. *Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</div>

Trustworthy

<ul>Job Responsibilities:
Service Management
<ul>
<li>Lead and manage the service team to ensure efficient operations.</li>
<li>Develop and implement service strategies and plans to enhance customer satisfaction.</li>
<li>Supervise service processes to ensure compliance with company standards and quality requirements.</li>
</ul>

Customer Relationship Management
<ul>
<li>Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.</li>
<li>Handle customer complaints and feedback, taking appropriate measures to resolve issues.</li>
</ul>

Team Development
<ul>
<li>Train and develop service team members to enhance their professional skills.</li>
<li>Recruit, evaluate, and motivate employees to maintain team stability and efficiency.</li>
</ul>

Continuous Improvement
<ul>
<li>Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.</li>
<li>Introduce and promote new technologies and tools to enhance service efficiency and quality.</li>
</ul>

Budget Management
<ul>
<li>Develop and manage the service department’s budget to ensure resource allocation is reasonable.</li>
<li>Control costs and optimize service operations for greater efficiency.</li>
</ul>

Coordination and Collaboration
<ul>
<li>Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.</li>
<li>Represent the company in industry conferences and events to build professional networks.</li>
</ul>
</ul>

This job is for a Deputy Head of Service who leads a team to ensure smooth service operations and happy customers. You might like this job because you get to train others, improve services, and connect with key clients while managing a budget!

Customer Service

Support Services

Service Standards

Client Services

Customer Support

Customer Complaint Resolution

Customer Relationship Management

Process Improvement

Continuous Improvement Process

Team Performance Management

Team Management

Budget Management

Heavy Equipment

Construction

Job Responsibilities:
Service Management



-Lead and manage the service team to ensure efficient operations.


-Develop and implement service strategies and plans to enhance customer satisfaction.


-Supervise service processes to ensure compliance with company standards and quality requirements.


Customer Relationship Management



-Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.


-Handle customer complaints and feedback,...