Job Description

Job Description:
We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:
• Provide technical support and service barcode equipment (printer & scanner) at customer sites.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Comprehend customer requirements and make appropriate recommendations /briefings.
• Build positive relationships with customers.
• Produce timely and detailed service reports.
• Propose the service contract.
• Do & submit quotations to customers.
• Gather information competitor (label, ribbon & printer) and old SATO printer model.

Job Requirements

• Candidates must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent.
• At least 2-5 years relevant experiences in related fields with good interpersonal skills.
• Must be able to work independently with little supervision.
• Strong service orientation.
• Good analytical, troubleshooting and communication skills; both verbally and in writing.
• Possess own transport.

Skills