Job Description

• Determine and define project scope and objectives.
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Develop and manage a detailed project schedule and work plan.
• Delegate project tasks based on staff members' individual strengths, skill sets and experience levels.
• Monitors and reports on project’s progress and performance. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Develop project controls and risk management procedures. Perform risk management to minimize project risks.
• Measure project performance to identify areas for improvement.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Manage the relationship with the client and all stakeholders.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Use and continually develop leadership skills.
• Perform other related duties as assigned.

Job Requirements

• University degree in Computer Science, IT or equivalent.
• A thorough understanding of the organization’s business processes, IT operations, and the lifecycle of system implementation.
• Minimum of 4 years of experience in IT Software or Contact Center Solution Projects, of which minimum 6 years have been in the role of Project Manager.
• PMP / PRINCE II certification is a plus.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Ability to prioritize tasks and work well under pressure; self-motivated and well-organized.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Strong leadership skills, negotiation skills, conflict management skills, collaborative skills, organizational skills, as well as critical thinking skills.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Willing to travel when needed (rarely)

Skills