Service Technician
Hiredly X
RECRUITMENT firm
AI-generated summary
beta
This job is for a Service Technician who helps customers with barcode printers and scanners. You might like this job because you love solving problems, helping people, and want to build good relationships while working independently.
Job Description
Summary:
We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves
customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities:
• Provide technical support and service barcode equipments (printer & scanner) at customer site.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Comprehend customer requirements and make appropriate recommendations /briefings.
• Build positive relationships with customers.
• Produce timely and detailed service reports.
• Propose the service contract.
• Do & submit quotation to customer.
• Gather information competitor (label, ribbon & printer) and old SATO printer model.
• Provide technical support and service barcode equipments (printer & scanner) at customer site.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Comprehend customer requirements and make appropriate recommendations /briefings.
• Build positive relationships with customers.
• Produce timely and detailed service reports.
• Propose the service contract.
• Do & submit quotation to customer.
• Gather information competitor (label, ribbon & printer) and old SATO printer model.
Job Requirements
• Candidate must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent.
• At least 3-5 years relevant experiences in related field with good interpersonal skills.
• Must be able to work independently with little supervision.
• Strong service orientation.
• Good analytical, troubleshooting and communication skills; both verbally and in writing.
• Possess own transport.
• At least 3-5 years relevant experiences in related field with good interpersonal skills.
• Must be able to work independently with little supervision.
• Strong service orientation.
• Good analytical, troubleshooting and communication skills; both verbally and in writing.
• Possess own transport.
Skills
Information Technology
Field Service Management
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Non-Executive
Job Specialisation
Hardware / Network / Infrastructure (On-Premises / Cloud)
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.