E-Document Solution Sdn Bhd

E-Document Solution Sdn Bhd (EDS) has been established over 35 years since 1986. Our own headquarter is located at Bukit Serdang, Selangor, with two direct branches located at Melaka and Johor Bahru. 
We are the Authorized Dealer of two of our industry-leading Japanese brands, which are RICOH (M) SDN BHD and BROTHER INTERNATIONAL (M) SDN BHD. We are well-experienced and mainly provide RICOH’s and BROTHER’s Multi-Function Printer (MFP), and their updated products, such as Office Equipment and Office Solutions. 
We are experts in sales consultation and service including both hardware and software. We are providing and assisting organization with our product’s technologies to transforms / improve your business processes and information management, to increase your organization’s productivity and is cost-effective.
Over recent years we have responded to the changing demands of the modern workplace and latest technology, now we are providing a full range of end-to-end office solutions in the following core areas:
<ul>
<li>Office Solutions</li>
<li>Commercial and Industrial Printing</li>
<li>Documents Management Solutions (Copy, Print, Scan an etc.)</li>
<li>Sustainability Device’s Management Services</li>
<li>Smart Workplace Solutions</li>
</ul>
We are giving our full commitment to our customers, with our reliable and well-experienced Sales Team &amp; Service Team up to the client’s satisfaction. Currently we are providing sales consultation &amp; services to nearly 2,000 companies with high satisfaction level feedback. These companies are comprised of most of these industries,
<ul>
<li>Professional Services (Legal/Engineering/Business Consultant/Investment)</li>
<li>MNC (Multi-National Company)</li>
<li>Construction (Heavy/General/Real Estate)</li>
<li>Government or Government Link Company,GLC</li>
<li>Logistic (Warehousing/Courier Service)</li>
<li>Financial Sector (Account/Audit Firm/Banking)</li>
<li>Manufacturing (Automotive/Textiles/Petroleum/Electronics/Food)</li>
<li>Hotels</li>
<li>Education Sector (School/Tuition/Training center)</li>
<li>General Retails (Hypermarket/Chain-Store)</li>
<li>Health Care</li>
<li>SMI / SME offices etc. </li>
</ul>
With our strongly supporting team of 60 staffs and continually growing manpower, we aimed to be the leading pioneer in Malaysia Office Solution industry.

About Us / What We Do

Your Office Solutions Partner.
Client satisfaction is our priority. As a solution provider of workplace technology, EDS is all about improving work life by providing better user experiences, optimised workflows, and digital infrastructure solutions. &nbsp;

Our Tagline

GENERAL JOB BRIEF&nbsp;
This position is responsible for installation, testing, configuring, troubleshooting, fixing &amp; data restoration on hardware, software, and networking system; understanding of strategic IT solutions. Apply to both internal &amp; external jobs requirement.
&nbsp;
DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Perform machine setup, troubleshooting &amp; analysis for Company’s Products at client’s premises.</li>
<li>Troubleshoot issues and outages</li>
<li>Monitor network performance (availability, latency etc.) and test for weaknesses</li>
<li>Provide advice on the most suitable IT solution</li>
<li>Troubleshooting, fixing of network and software issues.</li>
<li>Diagnose, troubleshoot &amp; solving technical issues when they arise.</li>
<li>Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.</li>
<li>Manage installations, upgrades and configurations of hardware and software.</li>
<li>Assess system performance and recommend improvements.</li>
<li>To draft job scopes related Standard Operating Procedures (SOP).</li>
<li>To perform other ad-hoc as assigned by superior.</li>
</ol>

This job is all about helping customers with tech issues! You’ll set up systems, troubleshoot problems, and ensure everything runs smoothly. You might like this job because you enjoy solving puzzles and making technology work for people!

Hardware Troubleshooting

Remote Troubleshooting

Troubleshooting (Problem Solving)

Operating Systems

Software Systems

System Installations

Wireless Networks

Local Area Networks

Communication

Database Systems

GENERAL JOB BRIEF 
This position is responsible for   installation, testing, configuring, troubleshooting, fixing and data   restoration on hardware, software, and networking system; understanding of strategic IT   solutions. Apply to both internal   and external jobs requirement.
 
DUTIES and   RESPONSIBILITIES



-Perform machine setup, troubleshooting and   analysis for Company’s Products at client’s premises.


-Troubleshoot issues and outages


-Monitor network performance (availab...

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