Job Description

•  Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
• Collect deposits and balances.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Manage unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Reach the revenue and profit targets.

Job Requirements

• Proven working experience as a travel consultant.
• Extensive knowledge of travelling software (computer reservations systems, GDS systems and e-travel).
• Excellent command of spoken and written English and Bahasa Malaysia as well Mandarin.
• Outstanding sales skills and customer oriented approach.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc).
• Able to present, persuade and communicate effectively.
• Demonstrable ability to handle crises.
• Possess at least a Bachelor's Degree in Hospitality, Travel, Tourism, Business or relevant field.

Skills