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This job is an Internship in Customer Relations at a premium cigar lounge. You might like this job because it lets you learn about luxury service, engage with guests, and immerse yourself in the rich traditions of cigar culture while supporting a unique atmosphere.
RM 1000 - RM 1200
Bukit Damansara, Kuala Lumpur
Internship
1 week ago
Job Description
Position Overview
As a Customer Relations Intern at our premium cigar lounge, you will be an ambassador of refined hospitality, dedicated to delivering memorable guest experiences while deepening your understanding of luxury service and cigar traditions. Under guided mentorship, you will engage clients, support daily operations, and foster the exclusive ambiance that defines our lounge.
Key Responsibilities
- Welcome guests with personalized, polished hospitality, ensuring each client feels valued upon arrival.
- Assist patrons in selecting cigars and accessories, guided by their preferences and lounge standards (training provided).
- Manage reservations, respond to inquiries, and handle lounge seating with professional discretion and efficiency.
- Maintain lounge aesthetics, including presentation of cigar displays and adherence to cleanliness protocols.
- Observe and support cigar tastings or educational sessions, learning alongside senior staff.
- Relay guest feedback to management, contributing proactively to service enhancements.
- Uphold all tobacco-related regulations and organizational policies, ensuring safe and legal operations.
- Develop in-depth knowledge of our cigar portfolio, preparing to educate and delight guests.
Job Requirements
Learning & Professional Development
- Complete structured training modules on cigar knowledge, hospitality excellence, and luxury client engagement.
- Participate in regular mentorship sessions with seasoned lounge professionals.
- Gain exposure to luxury event support, from guest check-ins to tasting event logistics.
Requirement
- Highly presentable, professional demeanor and communication style.
- Genuine curiosity and respect for premium service environments and cigar culture (no prior expertise required—training provided).
- Strong interpersonal skills, with a passion for serving discerning clientele.
- Adaptability, attention to detail, and commitment to maintaining a sophisticated lounge atmosphere.
- Minimum legal age for working in tobacco environments as required by local law.
Skills
Company Benefits
Impactful Career
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Teamwork Culture
Teamwork is a core culture in our company. We support and thank each other and win together as a team! No Drama!
Your Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Comissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Company Profile
