Job Description

Hilton Orrington is situated in the heart of the college town of Evanston. A picturesque lakeshore metropolis, exuding charm and Wildcat pride. Home to the Wildcats of Northwestern University, you'll be immersed in the scholarly liveliness of collegiate life, as well as plentiful recreational lake town activities and the distinct authenticity of mom-and-pop shops, eateries, distilleries, and breweries moments from downtown Chicago.

Training Plan:

• Onboarding (0,5 months): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.
• Housekeeping Coordinator (3,5 months): You will learn to coordinate and supervise the day to day operation of the Housekeeping Department assuring all occupied and vacant rooms are assigned; communicate with the Front Desk of any group arrivals; VIP arrivals or any special guest requests, any issues or discrepancies with departures and arrivals throughout the day. Monitor all turning of vacant dirty rooms to vacant ready rooms and keep Executive Housekeeper or Manager informed.
• Guest Services Agent (4 months): You will learn processes for preparing VIP arrivals, assign amenities, process special needs; contact top clients prior to arrival; inspect rooms and suites for VIPs/repeat guests prior to arrival; act as liaison between guest and operating departments; maintain and update hotel guests database; escort arriving VIPs/repeat guests to their room and provide hotel tour upon check in; provide highest standard of service; handle VIP complaints efficiently; coordinate teamwork with other departments.
• Front Desk Supervisor (4 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

Job Requirements

• A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education
• Recent relevant work experience in the (ultra) luxury hotel industry
• Prior front desk experience in hotel properties

Skills