Job Description

• Administer IT-related administrative tasks, including documentation and record-keeping.
• Respond to staff or customer inquiries regarding IT issues and provide timely and effective support.
• Manage and maintain staff desktops and laptops, including hardware upgrades and software installations.
• Maintain an up-to-date inventory list of hardware and peripherals, ensuring accuracy and availability.
• Facilitate clear communication of relevant information within the IT department and with other departments as needed.
• Identify and resolve office support matters related to software applications, with a focus on Microsoft Office suite and related tools.
• Provide troubleshooting and solutions for kiosk, tablet, and printer devices, encompassing both software and hardware issues.
• Develop proficiency in troubleshooting network components, including wireless access points and switches, both in terms of software configurations and hardware issues.
• Gain expertise in troubleshooting various types of network connectivity, including CAT6 (UTP), fiber optics, and other available options.
• Apply troubleshooting techniques for CCTV systems, focusing on connectivity issues and basic hardware maintenance.

Job Requirements

• Must possess a Diploma/Degree in IT or any other technical certification in a related field.
• Should have demonstrated hands-on skills in IT hardware and basic troubleshooting techniques.
• Should possess strong analytical and problem-solving capabilities.
• Proficient in computer and network basics, with the ability to troubleshoot and resolve technical issues.
• Strong interpersonal skills, confident communicator, and capable of working independently.
• Willingness to work 6 days per week with a weekday off.
• Flexibility to work in shifts.

Skills