Job Description

🧾 About the Role

We're a fast-growing online fashion brand running on e-commerce and livestream sales — and we need someone who can keep our customers happy, informed, and coming back. This isn't a boring inbox role. You'll be right in the action: responding to customers across multiple platforms, jumping into live sessions, and making sure every interaction feels smooth and human.

If you love fashion, enjoy real conversations with customers, and want to grow with a brand that actually moves fast — this one's for you.

📋 What You'll Be Doing

• Respond to customer inquiries across Facebook, WhatsApp, Instagram, and e-commerce platforms
• Monitor Facebook livestream comments in real time and assist viewers with purchase inquiries during live sessions
• Help customers place orders, guide them through purchase steps, and process manual orders into the system when needed
• Coordinate closely with the livestream and operations team to keep things running smoothly
• Handle post-sale inquiries — order tracking, delivery updates, and basic issue resolution
• Assist with light operational or procurement tasks during quieter periods
• Maintain records of customer conversations and submit a simple end-of-day summary report
  
  
  
  
  
  
  

Job Requirements

✅ What We're Looking For

• Fluent in Mandarin and English (written and spoken) — this role regularly involves interacting with Mandarin-speaking customers
• Strong written communication skills, especially for responding to customer inquiries and fast-moving livestream comments. Comfortable with computers, messaging apps, and basic spreadsheets
• Organised, responsible, and able to manage tasks independently without hand-holding
• Patient, positive, and genuinely solution-oriented when things get tricky

🏠 How We Work

We give our team real autonomy — no micromanagement, but we do expect accountability and professionalism.

During your first month, you'll receive structured onboarding to get familiar with our workflow, tools, and communication style. After that, you'll operate with more independence, staying connected through a simple daily reporting structure.

🎁 What's In It For You

• Monthly salary: RM3,000 – RM4,000 (based on experience)
• Monthly performance bonus tied to customer service quality audit
• EPF, SOCSO & EIS contributions included
• Remote / WFH arrangement
• Room to grow with a scaling brand
• Potential transition to a physical office as the team expands
  
  
  📩 Ready to Apply?

Send in your application with a short intro about your background in customer service or e-commerce. Bonus points if you tell us about a time you turned a frustrated customer into a happy one.

Skills