More flexibility, more entitlement with your current lifestyle.

Flexible Benefit to all Employees!

All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.

Group Insurance(Hospitalisation & Accidental)

Easy accessible to all nearby public transportation, including MRT, LRT, Monorail, and KTM. 

Accessible to Public Transportation

Join us for all the festivities, monthly birthday celebrations and other fun stuff the People & Culture team have in store for you!

Employee Engagement Activities

Every employee will be given a company laptop for business use.

Laptop will be provided

We are ambitious and hungry for talents! You will have lot's of opportunity in try new things out!

Career Growth

Info-Tech Systems Integrators

<h3><ins>Who we are?</ins></h3>
Info-Tech Systems Integrators (M) Sdn Bhd, headquartered in Singapore and established in 1996, stands as a leading global technology company with over 27 years of expertise. Specializing in the digital transformation of HR operations, Info-Tech has been instrumental in propelling businesses of all sizes and industries into the digital age, fostering enhanced productivity growth. Originating with a Windows-based HR System, the company has evolved significantly, launching a Cloud Human Resource Management Software (HRMS) successfully in Singapore in 2014. Expanding its footprint to Malaysia, India, Hong Kong, and Australia, Info-Tech has consistently adapted to economic changes and industry trends.&nbsp;
By 2023, the company proudly serves over 20,000 customers, managing payroll for more than 700,000 employees, and boasts a dedicated team of over 400 professionals. This remarkable journey reflects Info-Tech's commitment to innovation, client satisfaction, and global impact, making it an exciting and dynamic workplace for prospective jobseekers looking to contribute to the future of HR technology.
Vision 
<ul>
<li>To Empower Businesses Worldwide With Unparalleled HR And Accounting Solutions.</li>
</ul>
Mission
<ul>
<li>Info-Tech Aspires To Help Business Of All Sizes And In All Industries To Transform Their Human Resource Operations Into The Digital Age That Will Propel Their Productivity Growth To A New Level.</li>
</ul>
Why work with Info-Tech Systems Integrators (M) Sdn Bhd?
<ul>
<li>You will have the opportunity to climb the corporate ladder in the future.&nbsp;</li>
<li>Special granted leaves: Compassionate Leave, Marriage Leave.</li>
<li>Additional Benefits: Flexi Benefit Entitlement, Mileage Claim, Laptop provided for business use, Petrol and Tol Claim, allowance and etc.</li>
<li>Easy accessible to all nearby public transportation, including MRT, LRT, Monorail, and KTM.&nbsp;</li>
</ul>

Sneak Peek About Us!

Info-Tech Systems Integrators (M) Sdn Bhd cultivates a vibrant company culture characterized by a dynamic and energetic workforce. Committed to fostering a positive work environment, the company values the importance of work-life balance, recognizing that a healthy equilibrium enhances overall employee well-being and productivity.&nbsp;
Info-Tech is dedicated to providing its young and energetic employees with ample opportunities for career growth, emphasizing a supportive atmosphere that encourages personal and professional development. The company values internal talent and actively promotes a culture of internal mobility, offering employees opportunities for transfers within the organization.&nbsp;
This commitment to a vibrant and inclusive workplace culture positions Info-Tech as an ideal destination for individuals seeking a fulfilling and progressive career.&nbsp;

Our Culture 

<ins>About to role:-</ins>
Customer Success Executive will need to be able to understand customer expectation through ongoing collection and analysis of data and feedback which is then used to develop onboarding and retention strategies to feed into product road maps. He/she will be mostly collaborating with Customer Success Manager to assist in executing and structure planning to conceptualise ideas on behalf of the Customer Success Team.

Main Responsibilities
<ul>
<li>Attend and remedy any escalated customer complaints reported via ticketing system, emails &amp; calls.</li>
<li>Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes.</li>
<li>Able to provide quick solutions &amp; insights to customers on ways that could improve their overall user experience with our system.</li>
<li>Collect, analyse and distil feedback collected from customers to stakeholder for further service and product improvements.</li>
<li>Any other ad hoc duties as assigned from your Management.&nbsp;</li>
</ul>

This job is about helping customers succeed and feel happy with our product. You might like this job because it involves solving problems, listening to feedback, and working closely with a team to improve customer experiences.

Communication