Job Description

Key Responsibilities

As a key member of our Service Crew, you will be the face of Banglo 289, ensuring every guest has a memorable and delightful dining experience.

• Guest Hospitality: Greet guests warmly upon arrival, manage seating arrangements, and ensure all diners feel welcomed and valued.
• Service & Operations: Guide guests through our self-service/canteen-style lunch setup, explain menu items with knowledge and enthusiasm, and assist with any specific needs or requests.
• Order & Payment Handling: Efficiently manage Point-of-Sale (POS) transactions, handle cash and credit card payments accurately, and assist guests with the ordering process.
• Restaurant Upkeep: Maintain the cleanliness, organization, and ambiance of the dining area, including tables, condiment stations, and general FOH space.
• Teamwork & Communication: Collaborate effectively with kitchen staff and other FOH crew members to ensure smooth service flow, especially during peak hours.
• Problem Solving: Address guest feedback or concerns promptly and professionally, escalating issues to the FOH Supervisor or Manager when necessary.

Job Requirements

 What We Are Looking For

We are seeking individuals who embody our family values and dedication to hospitality.Required Attributes:

• A Friendly and Approachable Demeanor: A genuine smile and a positive attitude are essential.
• Strong Communication Skills: Fluent in Bahasa Malaysia and English (additional languages are a bonus).
• Reliability & Punctuality: We count on every team member to keep service running smoothly.
• Team Player Mentality: A willingness to jump in and help wherever needed, supporting your colleagues like family.
• Adaptability: The ability to thrive in a fast-paced restaurant environment.
• Malaysian Citizen or Permanent Resident (as per local hiring requirements).

Preferred (But Not Required):

• Previous experience in F&B, hospitality, or customer service roles.
• A genuine passion for Malaysian culture and traditional food.

Skills