Job Description

  KEY RESPONSIBILITIES

1. Customer Hospitality 

● Greet guests warmly upon arrival, assist with seating, and provide menu 

recommendations with detailed knowledge of bakery items and specials.

2. Technical & Service Standards 

● Deliver food and beverages to tables promptly and professionally. Check back with 

guests to ensure satisfaction and address any additional needs. 

● Clear and sanitize tables immediately after guests depart. Sweep and mop floors as 

needed to maintain a high standard of cleanliness throughout the shift. 

● Assist in the attractive display of bakery items and ensure that display cases are 

well-stocked and labeled correctly. 

● Restock service stations (napkins, cutlery, condiments) and assist with basic 

beverage preparation (e.g., packing pastries or making simple drinks).

3. Order Management 

● Accurately take customer orders and process payments using the Point of Sale 

(POS) system. 

● Ensure all special requests are communicated clearly to the kitchen. 

● Manage stock levels, update Grab/delivery apps, and report all wastage/damages.

4. Events & Ad-Hoc Duties 

● Setup/teardown for catering or in-house events (furniture, AV systems, and cleaning). 

● Assist with R&D, stock collection, and marketing promotions as directed by 

management. 

5. Closing/Opening Tasks 

● Assist with daily setup or cleanup, including wiping down glass displays and 

organizing the storefront. 

Job Requirements

• Minimum SPM/Secondary School level. (Fresh graduates and students are often encouraged to apply). 
• Fluent in Bahasa Malaysia and basic English (to assist diverse customers).
• Energetic, cheerful, and a "guest-first" mindset. 
• Ability to stand and move for long shifts in a fast-paced environment. 
• Familiarity with Halal-certified service standards is a major plus. 
• Must maintain high standards of personal hygiene and follow the company's "No Smoking/No Vape" policy during work hours. 
• Prior experience in F&B or retail is an advantage but not mandatory; on-the-job training is typically provided.

Skills