Job Description

We're a full-service marketing agency covering brand strategy, media, content, creative, e-commerce, and everything in between. Our clients come to us for big thinking and sharp execution — and our account servicing team is the thread that holds it all together. If you're someone who genuinely enjoys being the bridge between clients and creative teams, and you thrive when no two days look the same, this one's for you.

What you'll be doing

Strategy & proposals

• Attend client meetings, collect briefs, and dig into the business — strategy, challenges, competitors, KPIs, and budget
• Conduct brand audits to understand positioning, USP, target audience, and marketing funnel
• Develop and present tailored marketing proposals covering strategy, media approach, timelines, and KPIs
• Prepare accurate project costings and quotations — transparent, no hidden surprises
• Recommend fresh approaches based on market trends and what's actually going to move the needle for clients

Client servicing & relationships

• Be the go-to person for your clients — responsive, reliable, and always one step ahead
• Build long-term relationships that go beyond project delivery; identify growth opportunities proactively
• Lead client onboarding and ensure a smooth handover from pitch to execution
• Keep all brand assets, guidelines, and documentation consolidated and accessible for internal teams

Internal coordination & collaboration

• Liaise across Media, Content, Creative, E-Commerce, CRM, Tech, and Branding teams to turn strategy into execution
• Manage timelines, deliverables, and cross-department workflows so nothing falls through the cracks
• Join brainstorms, strategy sessions, and key project meetings — and actually contribute

Quality, reporting & performance

• Review proposals and deliverables before they go to clients — quality and accuracy are non-negotiable
• Monitor campaign performance against KPIs and flag areas for improvement early
• Prepare and present weekly/monthly reports with clear insights and actionable recommendations

Job Requirements

What we're looking for

• Degree in Marketing, Business Management, or a related field
• 2 to 3 years of experience in an agency environment
• Solid understanding of branding, creative, and marketing — ATL, BTL, events, digital, the works
• Experience building full marketing strategies and proposals from scratch
• Familiar with market trends and comfortable recommending solutions based on them
• Strong communicator who can hold a room with clients and align a team internally
• Highly organised, detail-oriented, and cool under pressure

Skills